AI Solutions Engineer

3 months ago

Glasgow, Glasgow City, United Kingdom ConnexAI Full time

Position: Technical Implementation Consultant

Location: United Kingdom

Openings: Senior and Junior Roles Available

Join ConnexAI: Be at the forefront of AI in Contact Centres

Are you prepared to contribute to the evolution of contact centre technology? ConnexAI, a pioneering leader in Dialers, OMNI Channel integration, and AI solutions for contact centres, is excited to offer a remarkable opportunity to join our innovative team. We are transforming the customer service landscape with cutting-edge advancements in artificial intelligence.

We seek dedicated technical implementation consultants who will represent ConnexAI. Our commitment to exceptional customer service requires regular travel, as you will likely be working on client sites throughout the UK and Europe.

Ideal Candidates:

ConnexAI is in search of motivated individuals who are enthusiastic about contact centre platforms and AI technology to further their careers. Whether you are an experienced professional or an emerging talent in the industry, if you are driven to innovate and eager to influence the future of contact centres, we would love to connect with you.

Why Choose ConnexAI?

  • Engage with the latest in Contact Centre Dialer, OMNI channel, and AI technology, where we are redefining the customer experience for businesses globally.
  • Gain insights into how businesses leverage ConnexAI to achieve a competitive edge in the market.
  • Make a worldwide impact by collaborating with clients and teams across different continents to enhance contact centre operations.
  • Join a rapidly growing company with a history of promoting from within.
  • Work alongside passionate individuals who are committed to fostering a positive work environment and delivering outstanding customer service.
  • Recognized as one of the fastest-growing technology firms in the UK.

Your Key Responsibilities:

  • Implementing and configuring the complete range of ConnexAI products.
  • Delivering technical training on-site.
  • Providing guidance and support to clients.
  • Playing a crucial role in advisory and escalation processes.
  • Assisting with project scoping, client onboarding, and documentation.

Are You the Right Fit?

  • Exhibit a professional and confident work ethic.
  • Experience in the contact centre sector is highly regarded, whether as a seasoned end user, dialler manager, or technical expert.
  • Possess strong skills in dialer configuration.
  • Ability to manage multiple projects simultaneously while demonstrating excellent organizational skills and attention to detail.
  • We welcome applications from both Junior candidates eager to launch a career in Technical Services and Senior candidates looking to advance in the contact centre enablement field.

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