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Doorperson

2 months ago

London, Greater London, United Kingdom RAFFLES Full time
{"title": "Doorperson", "description": "Exceptional Opportunity at Raffles London at the OWO

We are seeking a skilled Doorperson to join our Rooms Department at Raffles London at the OWO. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our public areas.

Key Responsibilities:
  • Manage the arrival and departure experience of our guests, ensuring a warm and welcoming atmosphere.
  • Support the Valet team with parking and retrieving cars, ensuring seamless guest experiences.
  • Communicate effectively with staff and guests in a friendly and professional manner.
  • Build and develop good relationships with colleagues and guests, promoting a positive and inclusive environment.
  • Assist with managing guest experience throughout the guest journey, ensuring high standards are met.
Requirements:
  • Driving licence essential.
  • Ability to communicate clearly and efficiently in English, both verbal and written.
  • Recent experience within 5-star hotels or a similar role.
  • Enthusiasm and commitment to delivering exceptional service and experiences.
  • Proven track record of surprising and delighting guests.
  • Able to work within a team and multitask, remaining calm under pressure.
  • Detail-oriented and possessing a distinctive, professional, and warm personality.
Why Raffles?

At Raffles, we offer a competitive salary, 28 days holiday including bank holidays, and a range of benefits, including life assurance, enhanced sick pay, and a colleague gifting scheme. We also offer internal learning and development programs, fun-filled events, and a worldwide development opportunity across Accor's extensive brand portfolio.

Our Raffles Values are: Be You, Be Kind, Be Happy, Be Confident, and Have Your Purpose. We believe in creating a positive and inclusive environment where our colleagues can thrive and grow.

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