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Client Support Specialist
2 months ago
Position Overview: Client Support Specialist – On Call
Location: Remote
Compensation: Competitive salary based on experience
Working Hours: Flexible shifts including weekends
About the Position:
As a leading not-for-profit organization dedicated to providing housing and care solutions for the elderly, we manage a vast portfolio of residences and services across the country. Our commitment extends to offering a 24-hour emergency support service to our clients.
In this role, you will be an integral part of our On Call team, delivering reassurance, assistance, and practical support to a diverse clientele. Your responsibilities will involve collaborating with various stakeholders, including contractors, emergency services, and family members, to ensure exceptional service delivery.
Key Responsibilities:
- Collaborate with a team of Customer Service Specialists to provide a continuous community alarm service to our clients.
- Handle incoming alarm calls, addressing medical emergencies, requests for caregiver support, and property maintenance needs.
- Facilitate a range of services for clients, contractors, and visitors, from providing advice to coordinating emergency repairs.
- Document outcomes and ensure that relevant information is communicated to appropriate parties for effective assistance.
- Utilize established procedures and database information to make informed decisions while having the autonomy to exercise judgment when necessary.
- Maintain accurate records through data entry from various communication channels.
Required Skills and Experience:
- Proficient in written and verbal communication, with a strong command of MS Office applications.
- Experience in remote client interactions, with a focus on understanding their needs.
- Prior experience in elder care, community alarms, or call center environments is advantageous but not mandatory.
- Ability to meet performance targets and engage in personal development.
Essential Attributes:
- Passionate about delivering high-quality client service, maintaining professionalism under pressure.
- Adept at building and nurturing relationships with both internal and external stakeholders.
- Strong communication skills, with a calm and empathetic approach to challenging situations.
- Flexible and resilient, capable of adapting to a dynamic work environment.
- Excellent attention to detail and ability to manage multiple tasks effectively.
Why Join Anchor?
Anchor is committed to being a great place to work, investing in our employees and the communities we serve. We offer a range of benefits designed to support your health, financial well-being, and career development.
Health & Well-being:
- Access to fitness and wellness programs.
- Support for mental health and well-being.
- Flexible working arrangements.
- Online healthcare consultations.
Financial Benefits:
- Comprehensive pension plan with employer matching.
- Financial advice and savings options.
- Discounts on various services and products.
Career Development:
- Ongoing training and professional growth opportunities.
- Access to leadership development resources.
- Opportunities for career advancement.
Commitment to Diversity:
At Anchor, we celebrate diversity and strive to create an inclusive environment for all employees. We are proud to support various employee networks and initiatives that promote equality and representation.
