Technical Support Specialist

5 days ago


Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time
{"title":"Technical Support Advisor Role","subtitle":"Join our team as a Technical Support Advisor and provide exceptional customer service","content":"

At Sheridan Ward Recruitment Services, we are seeking a skilled Technical Support Advisor to join our team. As a Technical Support Advisor, you will be responsible for providing proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets.

Key Responsibilities:

  • Dealing with customer support requests in a timely and professional manner
  • Liaising with mobile network providers to resolve customer issues
  • Assisting internal and external teams with their queries
  • Delivering monthly quality and quantity targets

Benefits:

  • 25 days annual leave plus bank holidays
  • Annual bonus
  • Fully remote working after training
  • Pension scheme
  • Gym membership contribution
  • Free onsite parking

We are looking for a motivated and customer-focused individual who is able to work in a fast-paced environment. If you have excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.

","requirements":"

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Customer service experience
  • Technical skills and knowledge
","how_to_apply":"

To apply for this role, please submit your application through our website. We look forward to hearing from you.

","company_info":"

About Sheridan Ward Recruitment Services:

We are a leading recruitment agency specializing in customer service and technical roles. Our team is dedicated to providing exceptional service to our clients and candidates.

","contact_info":"

Contact us:

Email: [insert email]

Phone: [insert phone number]

","apply_now":"

Apply now:

Apply online

","job_type":"Full-time","location":"Watford","salary":"£27,870"}

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