Customer Operations Specialist

7 days ago


London, Greater London, United Kingdom Octopus Energy Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Operations Specialist to join our team at Octopus Energy. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Manage customer journeys from contracting to car delivery and after, escalating issues where necessary.
  • Work closely with colleagues to ensure seamless customer interactions and resolve any issues that may arise.
  • Contribute to process improvements and propose changes to enhance customer satisfaction and operational efficiency.
  • Collaborate with the customer experience team to develop and implement strategies that drive customer loyalty and retention.
  • Support the planning and execution of growth initiatives, ensuring that customers receive a smooth and personalized experience.
Requirements
  • A passion for problem-solving and delivering exceptional customer experiences.
  • Experience working independently and as part of a close-knit team.
  • A curious and detail-oriented approach to identifying areas for improvement.
  • Excellent communication and interpersonal skills.
  • A willingness to adapt to changing priorities and deadlines.
What We Offer

At Octopus Energy, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about making a positive impact on the environment and our customers' lives. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.



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