Customer Operations Specialist
7 days ago
We are seeking a highly motivated and detail-oriented Customer Operations Specialist to join our team at Octopus Energy. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Manage customer journeys from contracting to car delivery and after, escalating issues where necessary.
- Work closely with colleagues to ensure seamless customer interactions and resolve any issues that may arise.
- Contribute to process improvements and propose changes to enhance customer satisfaction and operational efficiency.
- Collaborate with the customer experience team to develop and implement strategies that drive customer loyalty and retention.
- Support the planning and execution of growth initiatives, ensuring that customers receive a smooth and personalized experience.
- A passion for problem-solving and delivering exceptional customer experiences.
- Experience working independently and as part of a close-knit team.
- A curious and detail-oriented approach to identifying areas for improvement.
- Excellent communication and interpersonal skills.
- A willingness to adapt to changing priorities and deadlines.
At Octopus Energy, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about making a positive impact on the environment and our customers' lives. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.
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Customer Service Operations Coordinator
2 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
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Customer Service Operations Coordinator
2 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
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Customer Operations Specialist
1 week ago
London, Greater London, United Kingdom Octopus Energy Full timeAbout the RoleWe are seeking a highly skilled Customer Operations Specialist to join our team at Octopus Energy. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage customer journeys from contracting to car delivery and after, escalating...
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Customer Operations Specialist
1 week ago
London, Greater London, United Kingdom Octopus Energy Full timeAbout the RoleWe are seeking a highly skilled Customer Operations Specialist to join our team at Octopus Energy. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage customer journeys from contracting to car delivery and after, escalating...
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Communications Specialist
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Customer Operations Specialist
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London, Greater London, United Kingdom Octopus Energy Full timeAbout the RoleWe are seeking a highly skilled Customer Operations Specialist to join our team at Octopus Energy. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage customer journeys from contracting to car delivery and after, escalating...
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Customer Operations Specialist
1 day ago
London, Greater London, United Kingdom Octopus Energy Full timeAbout the RoleWe are seeking a highly skilled Customer Operations Specialist to join our team at Octopus Energy. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage customer journeys from contracting to car delivery and after, escalating...
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Customer Operations Specialist
1 day ago
London, Greater London, United Kingdom Octopus Energy Full timeAbout the RoleWe are seeking a highly skilled Customer Operations Specialist to join our team at Octopus Energy. As a key member of our Operations team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage customer journeys from contracting to car delivery and after, escalating...
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London, Greater London, United Kingdom Motability Operations Full timePosition OverviewAs an IT Support Center Specialist, you will provide essential first-line phone assistance and second-line hardware support within the Motability Operations IT Service Center. This role is primarily focused on delivering exceptional customer service through phone interactions, alongside diagnosing hardware issues for desktops, laptops, and...
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