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Gaming Operations Manager

1 month ago

Northampton, Northamptonshire, United Kingdom Grosvenor Casinos Full time
Gaming Supervisor Role

We are seeking a skilled Gaming Supervisor to join our team at Grosvenor Casino, Northampton. As a Gaming Supervisor, you will be responsible for overseeing the gaming operations, ensuring a secure and enjoyable experience for our customers.

Key Responsibilities

* Manage the gaming floor, ensuring that all games are running smoothly and efficiently
* Supervise and support the gaming team to provide exceptional customer service
* Maintain the security of the venue, adhering to all procedures and guidelines
* Optimize the gaming operation to maximize customer satisfaction and revenue
* Ensure that all gaming activities are delivered securely and in accordance with company policies
* Develop and implement customer service standards, engaging with customers and building relationships
* Resolve customer issues and disputes in a fair and equitable manner
* Lead and motivate the gaming team, promoting a customer-centric culture
* Monitor gaming tables to ensure compliance with procedures and guidelines
* Regularly inspect gaming equipment to maintain secure operation
* Uphold the company's commitment to responsible gambling and the protection of young and vulnerable people

Requirements

* Previous gaming experience is essential
* Hold a PFL/PML license
* Strong leadership and communication skills
* Ability to work in a fast-paced environment
* Commitment to delivering exceptional customer service

About Grosvenor Casinos

Grosvenor Casinos is the leading casino operator in the UK, offering a unique and exciting experience for our customers. We are committed to providing a safe and enjoyable environment for all our customers and staff. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.