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Receptionist - Customer Service Professional
2 months ago
Job Summary:
We are seeking a highly organized and customer-focused Receptionist to provide exceptional front-of-house support to our team at the New Forest National Park Authority. As the first point of contact, you will be responsible for delivering a professional and welcoming service to our visitors, staff, and stakeholders.
Key Responsibilities:
- Provide exceptional customer service skills, responding to a variety of inquiries and requests in a timely and professional manner.
- Manage the front desk, handling incoming and outgoing correspondence, and maintaining accurate records.
- Coordinate and schedule appointments, meetings, and events, ensuring seamless communication and organization.
- Develop and maintain strong relationships with colleagues, partners, and stakeholders, promoting a positive and collaborative work environment.
- Utilize IT systems, including Office 365, to maintain accurate records, manage communications, and support business operations.
Requirements:
- Proven experience in a customer-facing role, with a strong track record of delivering exceptional service.
- Excellent communication, organizational, and IT skills, with the ability to work independently and as part of a team.
- Strong problem-solving skills, with the ability to think critically and make sound judgments.
- Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer:
A competitive salary, a supportive and collaborative work environment, and opportunities for professional growth and development.
