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Crew Team Lead

2 months ago

Stow on the Wold, Gloucestershire, United Kingdom FatFace Full time
Role Overview

As a Crew Team Leader at FatFace, you will be part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service.

Key Responsibilities
  • Provide exceptional customer service, utilizing your knowledge to help customers find the best products to suit them for in-store and multi-channel sales.
  • Resolve all customer issues effectively at store level in a timely and positive manner.
  • Efficiently process POS transactions and thank customers.
  • Build loyalty and 'Customers for Life' through opt-in at the POS.
  • Delegate tasks to team members and demonstrate day-to-day store running.
  • Understand commercial aspects of the retail business, including reading reports, analysing data and making decisions.
  • Ensure the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set-ups.
  • Safeguard the business by ensuring full compliance of policy, procedure, loss prevention and health & safety in the absence of management.
  • Stay up-to-date with company product, activity and promotions and implement changes when required.
Competencies
  • Proven ability to successfully lead a team and viewed as a leader among peers.
  • Experience in a customer service environment is essential.
  • Proven experience with POS management, daily banking procedures, and meeting deadlines.
  • Excellent interpersonal, organisation and communication skills.
  • Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
  • Ability to work productively in a high-pressure environment, quickly learning new tasks and committing information to memory.
  • Team player - embracing every opportunity to be part of what's going on.
  • Great time management.
  • Demonstrates passionate commitment to the brand.
Benefits
  • 25 days holiday plus bank holidays.
  • Generous monthly discount allowance.
  • Perkbox online platform for discounts, home workouts, wellbeing content and more.
  • THRIVE learning management system with access to 1000s of pieces of learning.
  • Dental insurance.
  • Pension scheme.
  • EAP support around the clock.
  • Sick pay allowances.
  • Sabbatical leave in line with service.
  • Enhanced Family Friendly policies.
  • Refer a friend scheme.