Insurance Account Handler

4 weeks ago


Maidstone, Kent, United Kingdom Howden Group Holdings Full time
Account Handler - SME

Howden Group Holdings is seeking an experienced Account Handler to join their SME Financial Lines team. As an Account Handler, you will be responsible for providing exceptional client service and ensuring the smooth administration of clients' insurance requirements.

Key Responsibilities:
  • Assist in achieving client retention targets by providing an excellent level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal and attend client meetings as necessary.
  • Undertake market exercises to establish the most competitive terms available.
  • Obtain renewal terms and present to clients.
  • Issue renewal documentation in line with contract certainty.
  • Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
  • Produce accurate and professional documentation at all times using relevant Howden templates.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Actively cross-sell products from other divisions.
Requirements:
  • Working knowledge of all main classes of General Insurance and the CII's Code of Ethics and GDPR.
  • Minimum of 2 years' experience dealing with SME or commercial clients.
Our Culture:

At Howden Group Holdings, we pride ourselves on being a people-first business. Our employee-ownership model sets us apart in the market, creating a culture of collaboration and innovation. We attract the best people and empower them to be the best version of themselves.

We consider our people our chief competitive advantage and treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.



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