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Customer Team Leader

2 months ago

Cambridge, Cambridgeshire, United Kingdom Co-op Digital Full time
About the Role

We are seeking a highly motivated and experienced Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading and managing a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of our store.

Key Responsibilities
  • Customer Service: Provide friendly, welcoming, and helpful service to our customers, ensuring their needs are met and exceeded.
  • Team Leadership: Lead and manage a team of Customer Team Members, providing coaching, training, and development opportunities to ensure they have the skills and knowledge to succeed.
  • Store Operations: Ensure the store remains safe, legal, and fully operational, including managing stock, maintaining a clean and tidy environment, and adhering to health and safety procedures.
  • Deputising: Deputise for the Store Manager as required, taking on additional responsibilities and ensuring the smooth operation of the store.
  • Community Engagement: Build relationships with local community groups and organisations, supporting the delivery of the Co-op community plan and promoting the Co-op brand.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a pension scheme, cycle-to-work scheme, and access to a range of employee discounts.
  • Training and Development: Full, paid training and dedicated support for your personal development and career progression.
  • Flexible Working: The flexibility to work a range of different shifts, including early mornings, afternoons, evenings, and weekends.
  • Employee Assistance: Access to a 24/7 employee assistance service, providing support and guidance on a range of issues.
Requirements
  • Experience: Proven experience of working in a customer-facing role, with a strong track record of providing excellent customer service.
  • Leadership Skills: Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and external partners.
  • Flexibility: The ability to work a range of different shifts, including early mornings, afternoons, evenings, and weekends.