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Healthcare Operations Manager
2 months ago
We are seeking a highly skilled and experienced Healthcare Operations Manager to join our team at Citrus Elite Recruitment Ltd. As a key member of our operations team, you will be responsible for coordinating and managing the scheduling and delivery of our healthcare services.
Key Responsibilities- Develop and Maintain Care Plans: Create and implement personalized care plans tailored to the unique needs of our clients.
- Coordinate Scheduling: Manage the daily schedules of our care workers to ensure timely and efficient service delivery.
- Ensure Compliance: Verify that all care services are delivered in accordance with health and safety regulations and company policies.
- Perform Risk Assessments: Conduct regular risk assessments and reviews of care packages to ensure the highest level of care.
- Handle Complaints: Respond promptly and professionally to any client complaints or concerns.
- Maintain Accurate Records: Ensure that all care provided is accurately documented and recorded.
- Support and Supervise Care Workers: Provide guidance and training to our care workers as needed to ensure they are equipped to deliver exceptional care.
- Liaise with External Agencies: Collaborate with external agencies and professionals to ensure a cohesive approach to care.
- Previous Experience: A minimum of 1 year of experience in a care coordination role is essential.
- Qualifications: NVQ Level 2/3 in Health and Social Care is preferred.
- Compliance Knowledge: A strong understanding of CQC regulations and compliance is required.
- Communication Skills: Excellent communication and interpersonal skills are necessary to effectively interact with clients, care workers, and external agencies.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career advancement and professional development.
- Supportive Team Environment: A supportive and collaborative team environment.
