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Performance Improvement Team Leader

2 months ago

Manchester, United Kingdom Johnson Controls Full time

Join Our Dynamic Team

We are seeking a committed professional to take on a coaching and performance enhancement role within our office environment. In this position, you will play a crucial part in optimizing performance and enhancing customer satisfaction through consistent coaching sessions, ongoing training, and identifying areas for improvement.

What We Provide:

  • Attractive salary package
  • Paid time off and sick leave
  • Comprehensive benefits program
  • Robust training initiatives
  • Supportive team atmosphere
  • Opportunities for career advancement
  • Commitment to workplace safety
  • Access to employee resource groups
  • Training aligned with company values

Key Responsibilities:

  • Conducting individual coaching sessions with team members
  • Maintaining up-to-date knowledge of regulatory and non-regulatory requirements
  • Efficiently managing customer interactions
  • Implementing enhancements to processes
  • Fostering positive relationships with Learning & Development leaders

Qualifications:

  • Experience in a contact center environment
  • Proven track record in driving performance through coaching
  • Ability to thrive in a fast-paced setting
  • Excellent communication and persuasion skills
  • Relevant coaching and development certifications
  • Knowledge of LEAN Six Sigma methodologies
  • Strong attention to detail