Customer Quality Assurance Specialist

4 weeks ago


Oldham, Oldham, United Kingdom Employment Solutions Ltd Full time

A leading Electronics Manufacturer is seeking a Customer Quality Engineer to act as a quality and reliability champion for key customer accounts across Europe. This position is vital in managing customer claims, driving root cause analysis, and facilitating continuous improvement in product quality, reliability, and customer satisfaction.

Key Responsibilities:

  1. Manage customer claims, including complaints and returns, leading containment, root cause analysis, and corrective actions.
  2. Drive continuous improvement by aligning customer quality requirements with internal processes.
  3. Utilize quality tools and processes such as Root Cause Analysis (RCA), 8Ds, Corrective & Preventative Action (CAPAs), Non-Conformance Reports (NCRs), External Audits, and more.

Requirements:

  1. Proven Quality Engineer experience working particularly with Customers (some Supplier Quality will be considered).
  2. Experience within Electronic, Electrical or Automotive Manufacturing sectors.

Location: Oldham
Salary: £38k - £43k (dependent on experience)
Type: Permanent - Full Time - 8:15am - 4:30pm (Mon-Fri)
Benefits: 31 days holidays (including BH), minimum 10% pension combined.



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