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Travel Sales Consultant
2 months ago
Competitive Salary with Unlimited Bonus Potential
We are seeking experienced professionals to join our successful teams in our branches as Travel Sales Consultants.
You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.
Working as part of a team, you will drive business through various channels, events, and maintaining relationships with existing customers.
Our customers are at the forefront of everything we do, so exceptional customer service experience is required.
Key Responsibilities:
- Build and maintain relationships with customers
- Identify and meet customers' needs
- Use various marketing channels to promote offers, generating customer engagement and sales leads
- Participate in promotional events and activities to increase exposure of the branch
- Achieve individual and team sales targets
- Assist with the day-to-day operation of the branch
- Participate in training programs to enhance skills and knowledge
- Effectively perform administrative duties and follow processes accurately
Required Competencies:
- Ability to work towards individual targets and team sales targets
- Excellent communication skills and customer service experience
- Good accuracy and numerical skills
- Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
- Competent IT skills
Desired Experience:
- At least 1 year experience in a sales or customer-facing role
- A proven sales record
- Passionate about travel and tourism
- Excellent travel product knowledge with a good working knowledge of tour operator systems
- Good sales and presentation skills
- Customer-focused
- Problem-solving
- Team player
- Good organizational and time-management skills
- Excellent communication skills
- A recognized travel qualification (desirable)
About Hays Travel:
Hays Travel is the UK's largest independent travel agency, specializing in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 branches throughout the UK and our Head Office is based in Sunderland, home to tour operator teams, finance, marketing, people/HR, and IT, plus many more. We have been operating for over 40 years and continue to grow each year.
Our Values:
Our SMILE values are embedded in our Company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What it's like to work for us:
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programs to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
We are a sociable company with many team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
