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Client Support Specialist

2 months ago

Mitcham, Greater London, United Kingdom FMG Repair Services Full time

Job Summary:

We are seeking an experienced Customer Service Advisor to join our team at FMG Repair Services. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Provide timely and effective communication with customers, responding to their queries and concerns in a professional and courteous manner.
  • Manage customer relationships, building trust and rapport to ensure long-term loyalty and satisfaction.
  • Process customer transactions, including booking appointments, preparing job cards, and arranging courtesy cars.
  • Collaborate with internal teams to resolve customer issues and provide solutions.
  • Meet and exceed customer service targets, ensuring high levels of satisfaction and retention.

Requirements:

  • Valid Full UK manual driving license.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in using computer systems and software.

What We Offer:

  • A competitive salary and benefits package.
  • Uncapped monthly bonus schemes and guaranteed average bonus.
  • Additional days' leave to celebrate your birthday.
  • Free life assurance and exclusive employee vehicle-leasing schemes.
  • Pension and save-as-you-earn share scheme.
  • A Benefits App offering retailer discounts and cashback deals.
  • Well-being services, including 24/7 GP service, mental health support, and physiotherapy.
  • Wagestream, a Financial Wellbeing app giving you more control over your pay.