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Healthcare Administrative Coordinator
3 months ago
Position Overview
This role offers 21 hours of work per week.
The Emergency Department at Hampshire Hospitals NHS Foundation Trust serves an average of 1600 patients weekly, operating around the clock throughout the year. In alignment with Department of Health guidelines, it is essential that all patients are seen, treated, and either discharged or admitted within a four-hour timeframe upon arrival.
The Emergency Department is a highly active environment. Personnel in this area will encounter blood and other bodily fluids regularly. Staff will frequently face challenging situations and are expected to support one another, with established reporting and support systems in place. It is crucial for staff to be prepared for potential face-to-face confrontations. For a comprehensive overview of the role, please refer to the detailed job description.
Key Responsibilities
You will be tasked with welcoming all patients arriving at the Emergency Department, ensuring their registration is conducted efficiently and professionally. Your role will include providing administrative assistance to the nursing and clinical teams, ensuring accurate clinical coding, scheduling urgent ambulance services, and managing documentation such as photocopying and scanning patient information, all while maintaining a professional demeanor.
This position operates on a continuous shift pattern of four days on followed by four days off, throughout the year, including weekends and public holidays.
Shift Details:
Totaling 21 hours per week over an 8-day shift cycle.
Desired Attributes:
- Ability to thrive in a fast-paced, demanding environment while effectively managing challenging situations.
- Flexibility to adapt to a dynamic work setting.
- Strong communication skills to interact with various internal and external stakeholders, including mental health teams, law enforcement, ambulance services, and social services.
About Hampshire Hospitals NHS Foundation Trust
Our mission is to deliver exceptional care to every patient. Patient welfare is central to our operations across our facilities.
We aspire to cultivate a culture that prioritizes individuals, fostering an environment where everyone feels included, and where continuous learning, improvement, and excellence are encouraged.
We provide specialized services to individuals both nationally and internationally, being one of the few centers in the UK addressing rare abdominal cancers and leading in the treatment of tertiary liver and colorectal cancers.
Our workforce exceeds 9,000 employees, with an annual turnover surpassing £500 million. As a Foundation Trust, we maintain direct accountability to our members through our governing body, which represents the interests of our community and influences the Trust's future direction.
Job Responsibilities
We are open to discussing flexible working arrangements; all requests for part-time or flexible hours will be considered.
Additional information regarding the Trust and this position can be found in the attached Job Description and Person Specification document.
Eligibility Criteria:
Training & Qualifications
Essential:
- A solid educational background, including English Language and Mathematics at GCSE grades A-C.
Desirable:
- Completion of a customer service training course.
Experience & Knowledge
Essential:
- Proven experience in a busy work environment.
Desirable:
- Prior experience within the NHS or public sector.
Skills & Abilities
Essential:
- Exceptional interpersonal skills to facilitate effective communication with both internal and external clients.
Desirable:
- Experience working in an Emergency Department setting.
