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Quality Assurance and Service Delivery Specialist

2 months ago

Aberdeen, Aberdeen City, United Kingdom Expro Full time

**About Expro**

Expro is a leading provider of energy services, offering innovative solutions and expert advice to clients across the entire well life cycle. Our team of professionals is dedicated to delivering exceptional service quality and performance, ensuring our clients' operations run smoothly and safely.

**Key Responsibilities**

  • Drive the implementation and compliance of Expro's HSEQ methods and systems, ensuring consistency of approach and understanding of goals across the area of responsibility.
  • Travel to Expro locations to monitor HSEQ Expectations compliance and assist local teams in identifying areas for HSEQ improvements.
  • Work with local teams on an extended stay basis to coach personnel on Expro's HSEQ Policy and Expectations, and HSEQ Management systems, to embed the expectations at the locality.
  • Support managers in identifying and delivering Service Quality targets and goals, ensuring continuous awareness and improvement of key Service Quality areas.
  • Ensure HSEQ policies, standards, and directives are understood and followed, and provide appropriate training to managers and employees as necessary.
  • Monitor Service Quality performance to ensure compliance with reporting requirements, including E-trak reports, KPIs, and planned HSE inspections.
  • Conduct or arrange HSEQ audits in compliance with the agreed audit schedule (HSE and Quality).
  • Provide Service Quality input into HSEQ tenders and bids as required.
  • May be required to supervise others, including managing workload, mentoring, and coaching.

**Requirements**

  • NEBOSH, IOSH (or equivalent) certification.

**Our Values**

At Expro, we live by our values: People, Performance, Planet, and Partnerships. Performance is getting it right first time, every time.