Sameday Operations Manager

2 weeks ago


Heathrow, United Kingdom Omega Personnel Limited Full time
About the Role

We are seeking a highly skilled and experienced Sameday Operations Manager to join our team at Omega Personnel Limited. As a key member of our operations team, you will be responsible for developing and implementing strategies to improve the efficiency and effectiveness of our sameday service.

Key Responsibilities
  • Develop and implement strategies to improve the efficiency and effectiveness of our sameday service
  • Manage and control client sameday and AOG requirements via our network and various sub-contractors
  • Ensure service meets client expectations and agreed KPIs
  • Plan and develop systems and procedures to improve operating quality and efficiency of the depot
  • Supervise other members of staff in accordance with company policies and procedures
Requirements
  • Experience in sameday or on-demand courier services
  • Experience with client and driver support
  • In-depth knowledge of courier requirements
  • Knowledge of aviation security
  • Ability to work under pressure in a busy and fast-paced environment
  • Excellent communication skills at all levels
  • Strong decision-making skills
  • Highly organized and excellent time management skills
  • Ability to proactively develop clients through dynamic pricing as required
  • Team player with ability to work independently
  • Hard-working and flexible
  • Acts professionally and confidently at all times
Working Hours

Monday to Friday, 08:30-17:30, with a 1-hour unpaid break and a contractual 40 hours per week.



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