Senior Pensions Administrator
3 hours ago
We're seeking a highly skilled Senior Pensions Administrator to join our team at Isio. As a key member of our Pensions Administration Team, you'll be responsible for delivering exceptional service to our clients and their members.
Key Responsibilities- Manage a portfolio of pension scheme clients, ensuring delivery of high-quality services in accordance with client Service Level Agreements.
- Process member events within deadlines, adhering to Isio's standards, scheme rules, and legislation.
- Peer review and check work to ensure it meets high standards and complies with scheme rules and legislation.
- Communicate effectively with members, trustees, and other third parties.
- Provide support and share knowledge across the team.
- Maintain a culture that reflects Isio's behaviours and values, prioritizing our people and members.
- Attend and present at internal and external meetings, including Trustee and/or client meetings.
- Stay up-to-date with changes impacting your portfolio or schemes.
- Take ownership of ad-hoc projects, ensuring timely completion and high-quality results.
- Identify non-core fee projects and raise them with clients in a timely manner.
- Exhibit a positive and professional attitude, building strong relationships with colleagues and clients.
- Experience in senior pensions administration, with relevant knowledge of delivering services to Defined Benefit pension schemes.
- Excellent customer service focus, with the ability to assess client needs, build relationships, and manage expectations.
- Strong communication skills, with the ability to communicate effectively with clients, members, and colleagues.
- Enthusiasm and motivation, with a desire to solve problems and deliver exceptional customer service.
- Excellent time management, with the ability to manage multiple tasks and consistently meet deadlines.
- A great team player, with the ability to support and develop others.
- Experience in presenting administration reports and communicating with clients/trustees.
- Experience in managing, mentoring, and developing teams.
- A competitive remuneration package, including a discretionary bonus scheme.
- A defined contribution pension scheme.
- Life insurance.
- Healthcare benefits.
- Income protection.
- 25 days annual leave, plus bank holidays and two 'Company' days.
- Corporate Social Responsibility (CSR) allowance.
- Flexible working.
- A flexible benefits package.
- Development programmes, including technical and non-technical training support and mentor programmes.
- Study support, including materials, exam fees, and study days.
Isio is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
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