Position Title: Bartender

Department: Food and Beverage Services

Reports To: Restaurant Management

Core Objective:

An exciting opportunity exists for a Bartender to enhance our Food & Beverage Services. The ideal candidate will deliver an outstanding guest experience through exceptional service, while upholding high standards and maximizing both revenue and guest satisfaction.

This role requires flexibility in shift patterns, including mornings, late evenings, and weekends. Candidates must be at least 18 years old due to the nature of the work.

Key Responsibilities

• Deliver a premium guest experience and drive revenue by promoting and upselling from the Drinks Library.
• Accurately input food and beverage orders into the point-of-sale system, process payments, and ensure a smooth transaction experience for guests.
• Possess a solid understanding of whiskey, gins, cocktails, wine selection, and beer service, and prepare beverages according to established recipes and portion control standards.
• Maintain cleanliness and organization of the bar area and surrounding spaces.
• Be readily available and visible to guests at all times.
• Ensure the bar is consistently stocked, clean, and orderly.
• Build rapport with guests to foster loyalty and promptly inform management of any guest complaints.
• Verify guest identification and serve alcoholic beverages in compliance with legal and company regulations.
• Adhere to hygiene standards and practices.
• Assist in the preparation for service, including cleaning and maintaining glassware and dining ware.
• Check table layouts and assist with room service duties.
• Maximize service opportunities to encourage repeat visits from guests.
• Maintain a high standard of personal appearance and hygiene, including wearing a clean uniform at all times.
• Follow all company policies and procedures as outlined in the Employee Handbook, including cash handling and end-of-shift cash reconciliation.
• Comply with all Health and Safety protocols.

This job description is not exhaustive, and the employee may be required to perform other reasonable tasks as directed by their manager.

Essential Skills

• Previous experience in hospitality or a similar customer service role is preferred.
• Confident and approachable demeanor.
• Strong verbal and written communication skills.
• Attention to detail.
• Ability to work well in a team and independently.
• Remain calm under pressure during peak periods.
• Excellent sales and customer service abilities.
• Proactive problem-solving skills.
• Resilience and a composed attitude when addressing face-to-face complaints.

Performance Expectations

Our values are central to our operations at LQ Resorts, and staff should embody these principles in their daily activities.

• Focus on enhancing the guest experience consistently and strive to exceed expectations.
• View each guest as part of a long-term relationship rather than a one-time interaction.
• Foster a team environment that is enthusiastic, consistent, and committed to excellence.
• Promote a culture of integrity that recognizes and celebrates potential and success.
• Encourage contributions to create excellent working conditions for all staff.
• Establish a reputation for delivering outstanding financial performance and demonstrating a passion for the business.

Employee Benefits

LQ Resorts offers a vibrant working environment with numerous opportunities to make a meaningful impact daily. Additionally, employees will enjoy:

• Discounts throughout the resort for employees and their families.
• Complimentary onsite parking.
• Opportunities for career advancement and professional development.
• Pension Scheme.
• Free meals during shifts.
• Complimentary gym membership.
• Access to wellness programs.
• Monthly share of the resort's service charges.
• Additional vacation days after two years of service.

About LQ Resorts

LQ Resorts is a family-owned collection of quality destination hotel resorts, known for its commitment to exceptional guest experiences and long-term relationships with patrons.

Our team is dedicated to providing the best services and facilities for our guests, supported by a culture of openness, honesty, and collaboration.

We prioritize the physical and mental well-being of our employees, offering recognition programs, skill development opportunities, and discounts across all resorts to enhance leisure time.

Desired Qualifications

• Experience in delivering high service standards.
• Ability to handle customer complaints effectively.
• Willingness to pursue further training and development.

Required Qualifications

• GCSE English grade C/4 or above.
• GCSE Maths grade C/4 or above.
• Basic proficiency in Microsoft Excel.
• Experience in hospitality or event services.
• Customer service experience.