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Maintenance Technician

2 months ago

Lutterworth, Leicestershire, United Kingdom Finning International Full time
{"title": "Field Service Engineer", "description": "Job Summary

As a Field Service Engineer with Finning International, you will play a critical role in ensuring the optimal performance of our customers\u2019 equipment. Your expertise will be essential in diagnosing and resolving complex issues, providing exceptional customer service, and maintaining the highest standards of quality and safety.

Key Responsibilities
  • Respond to customer service requests, conducting thorough assessments and providing detailed reports on the nature of the problem.
  • Collaborate with customers to create quotes and develop solutions that meet their needs and budget.
  • Utilize industry-leading field service software and repair techniques to ensure efficient and effective repairs.
  • Develop and maintain strong relationships with customers, providing exceptional service and support.
  • Stay up-to-date with the latest industry developments and technologies, applying this knowledge to improve service delivery and customer satisfaction.
Requirements
  • Apprentice-trained engineer or formally trained with NVQ Level 3 or equivalent.
  • Proven experience in heavy earthmoving equipment operation and maintenance.
  • Strong planning and organizational skills, with the ability to work in high-pressure situations and meet tight deadlines.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Valid LDV driving license.
What We Offer
  • A competitive salary and benefits package, including 25 days\u2019 holiday and company pension scheme.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to industry-leading training and development programs.
About Finning International

Finning International is a global leader in the supply of Caterpillar equipment, parts, and services. We are committed to delivering exceptional customer service and support, while maintaining the highest standards of quality and safety.

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