IT Service Desk Manager
2 days ago
As an IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our internal and external clients.
Key Responsibilities:- Manage and coordinate the performance of the Service Desk services and support to clients, ensuring that service levels are achieved and customer expectations are met or exceeded.
- Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.
- Manage and drive major incident process, problem and change management, and capacity planning activities.
- Ensure appropriate availability of regional personnel to support the daily workload.
- Develop relationships with customer key contacts, other support agencies, and third-party vendors.
- Understand and be fully conversant with all customer services processes relevant to support business processes.
- Develop channel partner capability to provide services through training and support.
- Manage customer onboarding activities to ensure all customers get the best start to their service with us.
- Establish control and delivery of 3rd party products and services that form part of the overall customer contract.
- Train, coach, and mentor Service Desk team members, including supporting regular performance review and career development activities.
- Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed.
- ITIL certification - desirable
- Team management
- 25 days holiday (all statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part-time/temporary employees is a pro-rata equivalent.
- A buying and selling holiday scheme
- Life Assurance (4 x base salary)
- Pension Scheme - a total contribution of 8% - 5% Employer and 3% Employee.
- Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
- Enhanced Maternity and Paternity leave
- Employee Assistance Programme
- Bike2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
- Lifeworks - access to discounts/perks
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IT Service Desk Manager
7 days ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking an experienced Service Desk Manager to lead our IT Service Desk team in providing exceptional customer service and support to our internal and external clients. The successful candidate will have a strong technical background, excellent leadership skills, and the ability to manage...
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IT Service Desk Manager
7 days ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking an experienced Service Desk Manager to lead our IT Service Desk team in providing exceptional customer service and support to our internal and external clients. The successful candidate will have a strong technical background, excellent leadership skills, and the ability to manage...
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IT Service Desk Manager
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Reading, Reading, United Kingdom Xact Placements Limited Full timeJob Title: IT Service Desk ManagerOverviewXact Placements Limited is seeking an experienced IT Service Desk Manager to lead and manage our client's IT Service Desk. The successful candidate will oversee cloud platforms, IT infrastructure, software, and print devices for internal and external clients, ensuring top-tier service delivery and meeting performance...
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob DescriptionAs the IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer support and service delivery. Your primary goal will be to ensure that our customers receive timely and effective support for their IT needs, while also driving process improvements...
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IT Service Desk Manager
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob DescriptionAs the IT Service Desk Manager at KYOCERA Document Solutions UK, you will be responsible for leading a team of IT professionals in providing exceptional customer support and service delivery. Your primary goal will be to ensure that our customers receive timely and effective support for their IT needs, while also driving process improvements...
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAt KYOCERA Document Solutions UK, we are seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional customer service and support.Key Responsibilities:Oversee the management of all IT service desk requests, incidents, and problems, ensuring timely resolution and customer satisfaction.Develop and...
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IT Service Desk Manager
4 days ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAt KYOCERA Document Solutions UK, we are seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional customer service and support.Key Responsibilities:Oversee the management of all IT service desk requests, incidents, and problems, ensuring timely resolution and customer satisfaction.Develop and...
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to lead our Cloud platform support team. As a key member of our ICT Service Desk Operations department, you will be responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both internal and external clients.Key...
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Title: IT Service Desk ManagerAt KYOCERA Document Solutions UK, we are seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional customer service and support.Key Responsibilities:Manage and coordinate urgent and complicated support issues, acting as an escalation point as required.Develop and mature phone/ticket escalation...
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Description**Job Title:** IT Service Desk Manager**Job Summary:** We are seeking an experienced IT Service Desk Manager to lead our team in providing exceptional customer support and service delivery. The successful candidate will be responsible for managing and coordinating urgent and complicated support issues, developing and maturing phone/ticket...
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IT Service Desk Manager
6 days ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob Description**Job Title:** IT Service Desk Manager**Job Summary:** We are seeking an experienced IT Service Desk Manager to lead our team in providing exceptional customer support and service delivery. The successful candidate will be responsible for managing and coordinating urgent and complicated support issues, developing and maturing phone/ticket...
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IT Service Desk Manager
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob DescriptionIT Service Desk ManagerDivision: ICTDepartment: ICT Service Desk OperationsReports to (Job Title): Head of Service Desk OperationsMain GoalThis role is responsible for overseeing the performance of the Service Desk services and support to clients, ensuring that service levels are achieved and customer expectations are met or exceeded. The...
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IT Service Desk Manager
5 days ago
Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob DescriptionIT Service Desk ManagerDivision: ICTDepartment: ICT Service Desk OperationsReports to (Job Title): Head of Service Desk OperationsMain GoalThis role is responsible for overseeing the performance of the Service Desk services and support to clients, ensuring that service levels are achieved and customer expectations are met or exceeded. The...
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IT Service Desk Director
7 days ago
Reading, Reading, United Kingdom Xact Placements Limited Full timeJob Title: IT Service Desk ManagerOverview:Xact Placements Limited is seeking an experienced IT Service Desk Manager to lead and manage our client's IT Service Desk. The successful candidate will oversee cloud platforms, IT infrastructure, software, and print devices for internal and external clients, ensuring top-tier service delivery and meeting...
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to lead our Cloud platform support team. The successful candidate will be responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client base.Key ResponsibilitiesOversee the...
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IT Service Desk Manager
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Reading, Reading, United Kingdom KYOCERA Document Solutions UK Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to lead our Cloud platform support team. The successful candidate will be responsible for managing and supporting our Cloud platforms, IT infrastructure, software platforms, print devices, and end-user estate to both our internal and external client base.Key ResponsibilitiesOversee the...
