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Service Integration Specialist

2 months ago

Leamington Spa, Warwickshire, United Kingdom ENGINEERINGUK Full time
Job Title: Service Integration Specialist About the Role: We are seeking a highly skilled Service Integration Specialist to join our team at Telent. As a Service Integration Specialist, you will play a critical role in delivering service excellence by ensuring ITSM processes are created and followed, service levels are met, and service availability is maximised. Key Responsibilities: * Creation, ownership, and governance of all ITSM Service Operations processes across Telent ITCS * Performance management and reporting of ITCS key SLAs/KPIs to the Business * Deliver monthly IT Service Management forums * Lead and manage Telent IT Major Incidents and RCA processes confidently * Lead and manage all ITSM processes, including but not exclusive to; Incident Management, Change Control, Problem Management, Knowledge Management, and Service Onboarding processes and best practice * Define business communication plans for major incidents * Major Incident Management lead on all critical incidents, including OOH shift cover Requirements: * Extensive experience of working in a Service Integration environment as service management lead, working in IT operations, and designing/implementing ITSM processes/framework * Demonstrable practical application of ITIL aligned with ITSM tools * Excellent communication, collaboration, and customer service experience * Ability to challenge the status quo and confidence in resolving major incidents * Industry qualifications - ITIL What We Offer: * 34 days holiday, including public holidays, plus the option to buy or sell five days each year * Company pension scheme * A range of family-friendly policies * Occupational health support and wellbeing Portal * Discounts on Cinema, Restaurants, and Shopping with Telent Reward scheme About Us: Telent is a leading technology company and specialist in the design, build, support, and maintenance of the UK's critical digital infrastructure. We help connect thousands of people and communities using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance.