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Night Porter/Cleaner

2 months ago

Aberdeen, Aberdeen City, United Kingdom Sodexo Full time
Job Overview

We are seeking a highly skilled and detail-oriented Night Porter/Cleaner to join our team at Sodexo in Aberdeen. As a key member of our operations team, you will play a critical role in ensuring a clean and comfortable environment for our staff and guests.

Key Responsibilities
  • Meet and greet all users, ensuring they are validated in accordance with current Shell security and licensing law procedures.
  • Carry out hygiene tasks as required during the night shift to maintain a high standard of cleanliness in areas specified in the daily checklist.
  • Maintain levels of quality, cleanliness, food safety, and hygiene in line with company SEMS, Safeguard, and local authority regulations.
  • Manage the setup and preparation of meeting room spaces overnight as required.
  • Register hotel guests and provide them with guidance on facilities and services.
  • Check in and out hotel guests and complete billing processes if required.
  • Prepare reports, check out information, guest information, and other required documents.
  • Respond to incoming telephone calls in a timely and courteous manner, directing customers and queries as appropriate.
  • Act as Emergency Coordinator in the event of an emergency exercise or actual event during shift.
  • Ensure all maintenance/FM service requests are properly recorded and escalated.
  • Take ownership of the Reception and associated front-of-house area environment, ensuring it is properly equipped, furnished, and maintained at all times.
  • Act in accordance with Shell and Sodexo policies and procedures.
  • Ensure compliance with Shell and Sodexo specific requirements, including the Code of Conduct and Conflict of Interest.
  • Meet Sodexo and Shell's legal regulations on health and safety, food safety, hygiene, and the environment.
  • Embrace and grow a 'zero accidents culture' by reporting near misses and accidents accurately and equipment defects to your line manager.
  • Ensure all company documents are completed with integrity and due diligence practiced at all times.
  • Develop one's own skills and knowledge within the position.
  • First Aid responsibility for the duration of the night shift, with training provided by the employer.
  • Liaise with Shell Security and advise of any incidents or suspicious activity.
Requirements
  • Computer literate
  • Excellent communication skills, both written and verbal, with experience of working with previous customers or clients.
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels.
  • Good time management and organizational skills.
  • Ability to work well under pressure, managing multiple workloads.
  • Ability to achieve and set standards and operate to performance criteria, with particular regard to hotel operations.
  • Knowledge of Health and Safety and Food Safety.
  • Able to demonstrate attention to detail and adherence to standards.
  • Positive approach to learning in role and identifying own training needs as appropriate.
  • Self-motivated with a sense of own initiative.
  • Flexible approach to role, including night shifts and cover of annual leave and sickness for the other night porter.
  • Ability to work well on own, in a lone working role.
What We Offer
  • Unlimited access to an online platform offering mental health and wellbeing support.
  • Employee Assistance Programme to help with everyday issues or larger problems.
  • Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle.
  • The Sodexo Discounts Scheme, offering great deals 24/7.
  • Money Insights and financial benefits via the Salary Finance Platform.
  • Save for your future by becoming a member of the Sodexo Retirement Plan.
  • A death in Service benefit for colleagues who pass away whilst employed by Sodexo.
  • Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo.
  • Cycle to Work Scheme to help colleagues to do their bit for the environment.
  • Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
  • Flexible and dynamic work environment.
  • Competitive compensation.
  • Full training and full protective uniform supplied.