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Senior Operations Manager

1 month ago

Chalfont St Giles, Buckinghamshire, United Kingdom Ultimate Banking Ltd Full time
Lead Our Operations Team

Ultimate Banking Ltd is seeking a driven individual to lead our busy Operations team, being a key member of the Executive Committee with overall responsibility for the Mortgage and Savings function, as well as the Marketing team.

Key Responsibilities:
  • Provide strategic direction and leadership to the Savings, Mortgage Operations, Underwriting, and Arrears teams.
  • Contribute to the development and implementation of the strategy/financial plan in conjunction with other members of the Executive Committee.
  • Shape and manage a forward change agenda for the operations agenda – in line with, and to enable, strategy and in collaboration with the transformation team.
  • Oversee all day-to-day operations including ad hoc system and project work including initiation, management, and implementation.
  • Ensure effective oversight of operational resilience including incident management, resolution and implementation, disaster recovery, and business continuity management IMT/CMT.
  • Experience and/or knowledge of mortgage underwriting.
  • Experience of scale change management/process transformation projects.

The head office is based in Buckinghamshire, and we require this role holder to be office-based at least 3 days a week. Due to the location of the head office, you do need to have your own transport as we are not easily accessible via public transport.