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Service Advisor

2 months ago


Sidcup, Greater London, United Kingdom Jago Consultants Full time

Job Summary:

We are seeking a highly skilled and experienced Service Advisor to join our team at Jago Consultants. As a Service Advisor, you will be responsible for managing all service telephone and walk-in enquiries, meeting and greeting customers, and providing exceptional customer service.

Key Responsibilities:

  • Manage all service telephone and walk-in enquiries to ensure timely and efficient resolution.
  • Meet and greet customers, qualify and identify customer's needs for vehicle drop-off, and provide personalized service.
  • Progress and update the customer throughout the day to ensure satisfaction and loyalty.
  • Discuss and up-sell additional work to the customer to increase revenue and customer satisfaction.
  • Advise and forward diarised unsold work to ensure efficient use of resources.
  • Carry out inspections where necessary prior to handover to customer to ensure quality and accuracy.

Requirements:

  • Previous experience as a Service Advisor or in a similar customer-facing role.
  • Proven customer service experience skills, including teamwork, multi-tasking, and time management.
  • Confident and professional communication skills, with the ability to work with customers and colleagues at all levels.
  • Highly organized and able to work in a fast-paced environment.
  • A good technical knowledge of vehicles and a positive, customer-focused attitude.
  • A valid driving licence is required for this role.