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Retail Sales Consultant

2 months ago

Birkenhead, Wirral, United Kingdom BT Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Advisor. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.

Key Responsibilities

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Develop and maintain a thorough knowledge of our products and services, including EE and BT offerings.
  • Upsell and cross-sell products and services to customers, identifying opportunities to increase revenue and improve customer satisfaction.
  • Participate in sales training and development programs to enhance skills and knowledge.

What We Offer

  • A competitive starting salary of £12.34 per hour, plus an uncapped commission scheme.
  • Huge discounts off EE and BT products, including mobile and broadband services.
  • Support in carving your own career path, with opportunities for professional development and advancement.
  • Season Ticket Travel Loan, providing financial assistance for travel to and from work.
  • Volunteering days, allowing you to give back to your local community.
  • Optional Private Healthcare and Dental, protecting you and your family.

Why Join Us?

At BT Group, we value our employees and offer a supportive and inclusive work environment. We believe in developing our people and providing opportunities for growth and advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.