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Application Support Analyst

3 months ago

ShorehambySea, West Sussex, United Kingdom Ricardo Full time

Our vision is to create a safe and sustainable world.

Ricardo plc is a prominent global strategic, environmental, and engineering consulting firm. With over a century of engineering excellence and a workforce of nearly 3,000 professionals across more than 20 countries, we deliver exceptional expertise in providing innovative and leading-edge sustainable products and solutions. Each day, we empower our clients to tackle the most intricate and evolving challenges, contributing to a safer and more sustainable world.

Role Overview

In this role, you will deliver technical assistance to end users, troubleshoot and resolve application-related challenges, and ensure the functionality and availability of applications through vigilant monitoring and proactive maintenance of essential systems within the applications portfolio. We are particularly interested in candidates with a solid background in a small to medium enterprise (SME) environment, where they have developed their skills across a diverse range of technologies, including PowerShell, .NET, SharePoint, SQL, database management, and MS modern workplace. Ideal candidates will possess proven experience in a data-driven, engineering, or consulting setting and demonstrate a genuine enthusiasm for embracing innovation and adapting to new challenges. This position requires a versatile individual capable of managing multiple responsibilities, transitioning smoothly between various tasks, collaborating effectively with different teams, and devising creative solutions to complex problems.

Key Responsibilities

  • Troubleshooting - Promptly investigate and resolve technical issues reported by end users, collaborating with them to identify root causes and provide effective solutions.
  • Technical Support - Offer guidance and assistance to users facing difficulties with applications, providing clear instructions for troubleshooting common issues.
  • Problem Resolution - Collaborate closely with development teams to address application-related problems, implementing solutions, including software fixes and enhancements.
  • Documentation - Create and maintain technical documentation, user guides, and knowledge base articles to enhance user understanding and application usage.
  • Monitoring - Monitor application performance metrics, utilizing these metrics to proactively address potential issues and optimize performance.
  • Performance Optimization - Work with cross-functional teams to identify opportunities for enhancing application performance, improving overall user experience by optimizing system responsiveness and efficiency.

Essential Skills and Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, or a related field.
  • Experience in application support within a diverse applications environment, utilizing multiple programming languages.
  • Strong understanding of application support best practices.
  • Proficiency in one or more programming/scripting languages (e.g., C#, Java, PowerShell, TypeScript).
  • Excellent problem-solving and analytical skills, with the ability to think creatively and propose innovative solutions, demonstrating tenacity in resolving even the most challenging issues.
  • Exceptional written and verbal communication skills, enabling effective collaboration with both technical and non-technical stakeholders.

Desirable Skills and Qualifications

  • Familiarity with cloud computing platforms and their services (e.g., Azure, AWS).
  • Understanding of Azure DevOps and Application Lifecycle Management (ALM).
  • Experience with large-scale SharePoint deployments (cloud and server).
  • Knowledge of SQL and NoSQL databases and their administration requirements.

Working Environment

You will be welcomed into a workplace where every voice is valued. We are a diverse group of thinkers and doers, united in creating a culture of inclusion. We will support you in finding your place within our organization.

We encourage you to leverage your passion and expertise to make a positive impact through the projects you undertake. Your knowledge and desire to drive change will be crucial in delivering innovative solutions that assist communities worldwide in becoming safer and more sustainable.

Work-Life Balance

We offer flexible work arrangements, whether that involves working from home, being in the office, or a hybrid approach. We are open to discussing flexible working options. Wellbeing is central to our culture, allowing employees to thrive and reach their full potential.

Benefits

We want you to know how much you are valued. Your compensation and benefits package will reflect this. You will receive a variety of benefits that support your physical and mental health.

Diversity, Equality, and Inclusion Statement

We are an Equal Opportunity Employer, believing in each person's potential, and we are committed to helping you reach yours. Our ambitious diversity, equality, and inclusion approach is outlined here. We value diversity, recognizing that a more varied workforce creates a richer working environment. Diversity also fosters innovation, enabling us to provide our clients with the best consultancy services possible. As part of our commitment to positively and proactively engage with all employees and ensure an inclusive culture, we are recognized as a 'disability confident' employer.

Next Steps

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