Help Desk Technician
15 hours ago
We are seeking a highly motivated and organized 1st Line Support professional to join our team at Proactive Appointments Limited.
Key Responsibilities:- Provide end-user support via remote technologies and telephone support
- Flexibility to attend customer sites to provide on-site support as required
- Technical support for all endpoints - desktops, laptops, and mobile devices
- Accurate assessment of the impact and urgency of a fault/request and respond accordingly
- Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible
- Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure
- Create and maintain support documentation and knowledgebase articles
- Cultivate and foster partnerships and positive working relationships with customers and colleagues
- Work with internal and external resources to facilitate the prompt resolution of issues
- Ensure SLAs and OLA's are proactively managed and attained
- Full driving license (and own vehicle) is essential. Willingness to travel
- A good level of understanding of Microsoft Cloud services and what they are and what services they provide
- Comptia or any Microsoft Qualifications will be an advantage
Please note that due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website.
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