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Associate Director of Enterprise Service Management
2 months ago
Join Digital Health and Care Wales (DHCW) in their mission to transform health and care for everyone in Wales. As an Associate Director of Enterprise Service Management, you will play a key role in guiding the development of the organisation's Service Management following a Software Delivery/Product Focussed approach.
The RoleYou will be responsible for leading the department of approximately 50-60 people, designing and implementing robust and effective processes. You will also support the delivery of software products providing metrics around value delivery, lead the team through a period of change, and occasionally deputise for executives in board meetings.
RequirementsYou will have extensive experience leading Service Management in a complex organisation, having built and matured internal ITSM structures and processes. You will need to demonstrate leadership skills, being comfortable leading not only your team but inputting into other business areas where necessary. In-depth knowledge of ITSM best practices and efficiencies is also essential.
RewardAs a successful applicant for this Associate Director of Enterprise Service Management role, you will be rewarded with a salary of up to 97,000, 28 days annual leave + public holidays, great work life balance with flexible working and hybrid working (min 1 day a week onsite), professional development & career opportunities, NHS pension (c 20% employer), Employee Assistance Programme and confidential counselling service, and Cycle to work scheme.
