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Customer Service Team Leader

2 months ago

Tilbury, Thurrock, United Kingdom Premier Work Support Full time

Job Title: Customer Service Team Leader

Job Summary:

We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at Premier Work Support. As a key member of our customer service team, you will be responsible for leading a team of customer service executives and providing exceptional customer service to our clients.

Key Responsibilities:

  • Lead a team of customer service executives to achieve sales targets and provide excellent customer service
  • Develop and implement sales strategies to increase revenue and customer satisfaction
  • Collaborate with other departments to ensure seamless customer service delivery
  • Provide coaching and training to customer service executives to improve their skills and performance
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Minimum of 2 years experience in freight sales with a track record of success
  • 2 years of experience in the Freight Forwarding Industry
  • Proficient in Microsoft Office
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and meet sales targets

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment