IT Site Coordinator

4 weeks ago


London, Greater London, United Kingdom Sui Full time
Exciting Opportunity for IT Professionals

We are seeking a highly skilled and experienced IT Site Coordinator to join our dynamic team in Berlin. As a key member of our IT department, you will be responsible for providing top-notch IT services to our valued employees.

Key Responsibilities:
  • Develop and maintain business relationships with other IT departments to ensure successful implementation and support of project efforts
  • Analyze and resolve technical issues, and recommend solutions for changing needs
  • Manage tickets within our IT Service Management Ticketing System (ServiceNow) and escalate priority issues when necessary
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
  • Actively participate as a Global IT member and participate in global projects
  • Demonstrate ability to manage and prioritize multiple problems and issues with minimal supervision
  • Excellent oral and written communication skills with strong interpersonal skills
  • Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands
Requirements:
  • Minimum of 8+ years experience supporting information technology infrastructure
  • Minimum of 5 years experience providing executive-level support
  • Strong experience with Mac OS systems at the user level
  • Experience with change control policies and procedures
  • Experience administering small-size corporate server rooms
  • Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow
  • Office 365 Administration
  • Google Administration
  • Jamf Administration
  • Active Directory Administration
  • Ability to work a flexible schedule, including overtime and after-hours work
  • Onsite 5 days per week, Mon-Fri
  • Both German & English speaking
  • Ability to lift 50lbs and troubleshoot network issues in IDF


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