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Healthcare Reception Coordinator

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Holmside Medical Group Full time

Position Overview

The ideal candidate will collaborate with the team to facilitate the smooth operation of the practice, adhering to established protocols and procedures. They will actively engage in team initiatives and contribute to the growth of the practice while also managing specific projects independently to enhance operational efficiency.

Key Responsibilities:

  • Provide a welcoming and efficient reception service for all patients and visitors.
  • Coordinate appointments, consultations, and other scheduling tasks in accordance with established guidelines.
  • Address general inquiries from patients and the public via telephone.
  • Process requests for repeat medications.
  • Prepare and issue repeat prescriptions.
  • Document and manage laboratory report receipts.
  • Input patient identification information into the system.
  • Enroll new patients and organize their records.
  • Complete necessary templates within the system.
  • Relay messages to clinical personnel.
  • Perform clinical coding tasks.
  • Oversee projects with clear objectives and expected outcomes.
  • The responsibilities listed are not exhaustive and may be adjusted as required.

Confidentiality Commitment:

  • Patients trust us with sensitive health information, and it is our duty to respect their privacy and handle their data with care.
  • The role may involve access to confidential information about patients, their families, and practice staff, which must be treated with the utmost confidentiality.
  • Information regarding patients and the practice should only be shared with authorized individuals in line with established confidentiality policies.

Health & Safety Responsibilities:

The candidate will promote and manage health, safety, and security standards as defined by the practice, including but not limited to:

  • Supporting all staff in adhering to health and safety protocols.
  • Keeping updated on health and safety regulations and ensuring compliance across the organization.
  • Utilizing personal security measures in the workplace as per guidelines.
  • Identifying and managing risks associated with work activities.
  • Engaging in training to enhance knowledge and skills, and facilitating training for others.
  • Implementing infection control procedures and maintaining a clean and safe work environment.
  • Reporting and addressing health and safety concerns promptly.
  • Maintaining cleanliness in work areas and ensuring high standards of hygiene.
  • Participating in regular infection control training.
  • Managing team areas and ensuring workspace standards are upheld.
  • Demonstrating a commitment to safeguarding and promoting the welfare of all individuals.

Commitment to Equality and Diversity:

The candidate will uphold the principles of equality, diversity, and rights for patients, families, and colleagues, including:

  • Recognizing and respecting the rights of individuals in accordance with practice policies and current legislation.
  • Valuing the privacy, dignity, needs, and beliefs of all individuals.
  • Fostering a welcoming and non-judgmental environment for all.

Personal and Professional Development:

The candidate will engage in training programs provided by the practice, which will include:

  • Participating in annual performance reviews and maintaining a record of personal development.
  • Taking ownership of personal growth and demonstrating skills to others in similar roles.

Quality Assurance:

The candidate will strive to uphold quality standards within the practice by:

  • Alerting team members to quality and risk issues.
  • Evaluating personal performance and being accountable for actions.
  • Contributing to team effectiveness by reflecting on activities and suggesting improvements.
  • Collaborating with external agencies to meet patient needs.
  • Managing time, workload, and resources effectively.

Communication Skills:

The candidate should recognize the significance of effective communication and will aim to:

  • Communicate clearly with team members.
  • Engage effectively with patients and their families.
  • Acknowledge the need for alternative communication methods and respond appropriately.
  • Foster team engagement and motivation.
  • Support team wellbeing.

Contribution to Service Implementation:

The candidate will:

  • Adhere to practice policies and standards.
  • Discuss the impact of policies on their work with team members.
  • Participate in audits as necessary.
  • Engage in additional activities as required by the practice.

Experience Requirements:

Essential:

  • Background in primary care or a related field.
  • Proficient in IT, including Word, Excel, email, and internet usage.
  • Familiarity with clinical software.
  • Ability to comprehend and implement administrative processes.
  • Capability to follow instructions and work independently on projects.
  • Strong customer service skills.
  • Understanding of administrative roles within a healthcare setting.
  • Excellent spoken and written English skills.

Desirable:

  • Previous experience in a healthcare reception role.
  • Formal IT qualifications.
  • Experience with specific clinical software.
  • Project management experience.
  • Customer service training.

Personal Attributes:

Essential:

  • Friendly and proactive demeanor.
  • Strong communication skills.
  • Ability to integrate into a cohesive team.
  • Capacity to work independently and manage workload.
  • Quick learner with the ability to adapt.
  • Professional appearance and conduct.
  • Strong multitasking and prioritization abilities.

Desirable:

  • Evidence of ongoing self-directed learning.
  • Experience working with diverse populations.
  • Background in a fast-paced environment.