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Performance Optimization Specialist
2 months ago
About Fortem Cares
Fortem Cares is a dynamic and fast-paced organization that values innovation and excellence. We are committed to delivering exceptional service and driving business growth through data-driven insights.
The Role
We are seeking a highly skilled Performance Optimization Specialist to join our team. As a key member of our Performance Team, you will play a critical role in monitoring key performance indicators (KPIs), ensuring contractual compliance, and identifying opportunities for business process improvements.
Key Responsibilities
- Monitor and analyze KPI performance across all core contract workstreams
- Ensure contractual compliance and identify areas for improvement
- Develop and implement data-driven insights to optimize workforce productivity and planning efficiency
- Support the delivery of business intelligence and data analytics to inform strategic decision-making
Requirements
- Previous experience in an analytical role with a strong background in data analysis and business intelligence
- High level of attention to detail and excellent interpersonal skills
- Professional approach with high standards and a positive proactive attitude
- Advanced competency in Microsoft Excel and data handling skills
- Familiarity with business systems and MI reporting
- Able to balance the development of proactive initiatives with reactive operational needs and BAU deliverables
Desirable Skills
- Experience in Housing or Facilities Management or other responsive service deployment environment
- Familiarity with workforce management systems
- Understanding of relational databases
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
