Freight Operations Manager

1 month ago

Southampton, Southampton, United Kingdom Alchemy Global Talent Solutions Full time
Freight Operations Manager Job Description

We are seeking a highly skilled Freight Operations Manager to join our Supply Chain Operations team in Southampton. As a key member of our team, you will be responsible for overseeing the day-to-day operations of multiple teams to ensure a continuous high-quality service to customers.

Key Responsibilities:
  • Lead and oversee multiple teams of diverse professionals, including goal setting, feedback, coaching, and conflict resolution.
  • Ensure adherence to best practices and standards for quality, efficiency, and customer satisfaction across teams.
  • Monitor and report on key performance indicators (KPIs) and metrics like revenue, costs, productivity, quality, and customer feedback.
  • Analyse and optimize operational processes and workflows, driving improvements and innovation.
  • Coordinate with senior managers and stakeholders across departments (sales, marketing, finance, product) to align goals.
  • Cultivate strong customer relationships, understand their needs, and exceed expectations.
  • Contribute to business development success by identifying and pursuing new opportunities and improving customer relations.
  • Manage team resources and budget efficiently and effectively.
  • Ensure teams comply with organizational policies, regulations, and ethical standards.
  • Initiate and implement corrective actions to enhance people, processes, and technology.
  • Execute the overall strategy through direct and indirect reports.
  • Operate autonomously and responsibly, even without specific directives from superiors.
Requirements:
  • Leadership skills: Visionary, influential, decisive, and adept at problem-solving.
  • Management skills: Strong planner, organizer, delegator, and evaluator.
  • Teamwork skills: Collaborative, adept at coordination, negotiation, and conflict resolution.
  • Customer focus skills: Empathetic, attentive, and committed to delivering exceptional service.
  • Business acumen skills: Financially literate, market savvy, strategically minded, and innovative.
  • Technical expertise: Knowledgeable in team-specific products, services, processes, and systems.
  • Bachelor's degree or higher in business, engineering, or management.
  • Minimum 5 years of experience in similar roles managing multiple teams and projects.
  • Proven track record of delivering high-quality results and achieving customer satisfaction and loyalty.
  • Demonstrated ability to drive operational excellence and continuous improvement.
  • Proficient in relevant tools and software like Microsoft Office, CRM, ERP, and project management systems.
  • Fluent proficiency in spoken and written English.

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