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About Us
H&T Pawnbrokers is a leading financial services provider with a rich history spanning over 125 years. As the largest pawnbroker in the UK, we have built a reputation as a community-based financial services provider with a presence in over 270 high streets.
Our Business
We operate as a major high street retailer, with a growing e-commerce and social commerce focus. Our business is built on a foundation of customer satisfaction, community engagement, and financial expertise.
About the Role
We are seeking an experienced Store Manager to lead our retail team in a fast-paced environment. As a Store Manager, you will be responsible for managing all aspects of the store, including team development, customer service, and sales growth.
Key Responsibilities
- Manage and develop a high-performing team to deliver exceptional customer service and drive sales growth.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and control store operations, including inventory management, cash handling, and security.
- Collaborate with the sales team to achieve sales targets and improve conversion rates.
- Conduct regular performance reviews and provide coaching and development opportunities to team members.
What We Offer
We offer a competitive salary, quarterly performance-related bonus, and a range of benefits, including:
- 30 days holiday (including bank holidays) and the flexibility to buy and sell days.
- Up to 25% discount on our amazing range of new and pre-loved jewellery and watches.
- Pension and life assurance.
- A training package designed for you and mentoring to make sure you continue to progress in your career.
- An annual loan for your parking permit or season ticket to help your commute to work.
- The option to take part in our cycle to work scheme.
- The chance to be involved in our charity partnership with Fareshare UK.
- London weighting is offered for stores inside of the M25.
Our Culture
We celebrate the uniqueness of our people and value diversity, inclusivity, and community engagement. We believe that our teams are made up of colleagues from all cultures, backgrounds, and walks of life, and we welcome diverse experiences and perspectives.
