Current jobs related to Customer Support Technical Specialist - Theale - Bottomline
-
Technical Support Specialist
2 weeks ago
Theale, United Kingdom Bottomline Full timeTransforming Business PaymentsAt Bottomline, we're looking for a skilled Technical Support Specialist to join our team and help drive impactful results for our customers. As a global leader in business payments and cash management, we're moving over $10 trillion in payments annually.The Role:The Technical Support Specialist will have a key role in customer...
-
Technical Support Specialist
1 week ago
Theale, United Kingdom Bottomline Full timeTransforming Business PaymentsAt Bottomline, we're seeking a skilled Technical Support Specialist to join our team. As a global leader in business payments and cash management, we're committed to delivering exceptional results for our customers.The Role:The Technical Support Specialist will play a key role in ensuring customer satisfaction by troubleshooting...
-
Technical Support Specialist
2 weeks ago
Theale, United Kingdom Bottomline Full timeTransforming Business PaymentsAt Bottomline, we're seeking a skilled Technical Support Specialist to join our team. As a global leader in business payments and cash management, we're committed to delivering exceptional customer experiences.The Role:The Technical Support Engineer will play a key role in customer satisfaction by troubleshooting technical...
-
Technical Support Specialist
2 weeks ago
Theale, United Kingdom Bottomline Full timeTransforming Business PaymentsAt Bottomline, we're seeking a skilled Technical Support Specialist to join our team. As a global leader in business payments and cash management, we're committed to delivering exceptional customer experiences.The Role:This key position will play a vital role in customer satisfaction by troubleshooting technical issues,...
-
Technical Support Specialist
4 weeks ago
Theale, United Kingdom Bottomline Full timeAbout BottomlineBottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're a company that's dedicated to helping businesses transform the way they pay and get paid.Our MissionWe're looking for passionate individuals to join our team and help drive...
-
Technical Support Specialist
2 months ago
Theale, United Kingdom Bottomline Full timeAbout BottomlineBottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're a company that's dedicated to helping businesses transform the way they pay and get paid.The RoleThe Technical Support Engineer will have a key role in customer satisfaction by...
-
Customer Support
4 months ago
Theale, United Kingdom Nemo Resourcing Limited Full time**Customer Support - Telecoms** This is a really interesting Customer Support / Sales Support role, working in a small, busy and friendly team in the Telecoms industry. This is a regular customer of ours and a fantastic place to work. **The opportunity** The team is growing and we're looking for someone with excellent customer service skills gained in the...
-
Technical Support Engineer
1 month ago
Theale, United Kingdom Bottomline Full timeTransform the Way Businesses Pay and Get PaidAre you ready to be part of a global leader in business payments and cash management? Bottomline is a company with over 30 years of experience, moving more than $10 trillion in payments annually. We're looking for passionate individuals to help drive impactful results for our customers.The Role:The Technical...
-
Technical Support Engineer
1 month ago
Theale, United Kingdom Bottomline Full timeTransform the Way Businesses Pay and Get PaidAre you ready to be part of a global leader in business payments and cash management? Bottomline is a company with over 30 years of experience, moving more than $10 trillion in payments annually. We're looking for passionate individuals to help drive impactful results for our customers.The Role:The Technical...
-
Application Support Specialist
4 weeks ago
Theale, United Kingdom Bottomline Full timeUnlock Your Potential with BottomlineAre you ready to revolutionize the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're seeking passionate individuals to help drive impactful results for our customers. If...
-
Application Support Specialist
4 weeks ago
Theale, United Kingdom Bottomline Full timeUnlock Your Potential with BottomlineAre you ready to revolutionize the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're seeking passionate individuals to help drive impactful results for our customers. If...
-
Application Support Specialist
1 month ago
Theale, United Kingdom Bottomline Full timeUnlock Your Potential with BottomlineAre you ready to revolutionize the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're seeking passionate individuals to help drive impactful results for our customers. If...
-
Application Support Specialist
1 month ago
Theale, United Kingdom Bottomline Full timeUnlock Your Potential with BottomlineAre you ready to revolutionize the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're seeking passionate individuals to help drive impactful results for our customers. If...
-
Application Support Specialist
1 month ago
Theale, United Kingdom Bottomline Full timeUnlock Your Potential with BottomlineAre you ready to revolutionize the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're seeking passionate individuals to help drive impactful results for our customers. If...
-
Application Support Specialist
1 month ago
Theale, United Kingdom Bottomline Full timeAbout BottomlineBottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually.The RoleThe Technical Support Engineer will have a key role in customer satisfaction by troubleshooting technical issues, providing timely and accurate customer feedback, and managing...
-
Application Support Specialist
1 month ago
Theale, United Kingdom Bottomline Full timeAbout BottomlineBottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually.The RoleThe Technical Support Engineer will have a key role in customer satisfaction by troubleshooting technical issues, providing timely and accurate customer feedback, and managing...
-
Application Support Specialist
1 month ago
Theale, United Kingdom Bottomline Full timeUnlock Your Potential with BottomlineAre you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to help drive impactful results for our customers.The...
-
Application Support Specialist
1 month ago
Theale, United Kingdom Bottomline Full timeUnlock Your Potential with BottomlineAre you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to help drive impactful results for our customers.The...
-
Application Support Specialist
1 month ago
Theale, United Kingdom Bottomline Full timeUnlock Your Potential with BottomlineAre you ready to revolutionize the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're seeking passionate individuals to help drive impactful results for our customers.The...
-
Application Support Specialist
1 month ago
Theale, United Kingdom Bottomline Full timeUnlock Your Potential with BottomlineAre you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to help drive impactful results for our customers.The...
Customer Support Technical Specialist
2 months ago
About Bottomline
Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're a company that's dedicated to helping businesses pay and get paid efficiently and securely.
The Role
The support function provides support to our customers with a range of queries regarding Bottomline payment solutions. As part of the Customer Service Team, you will be responsible for handling, diagnosing, and resolving customer queries via various communication channels.
Key Responsibilities
- Assisting customers with a wide range of first-line technical queries and providing efficient and accurate resolution
- Managing queries in line with a structured case management discipline and achieving required Service Level Agreements
- Working with other teams within the business to obtain resolution where you are not able to resolve the case independently
- Building a knowledge base and continuous improvement of the content to support our internal teams and the customer
- Providing our customers with the highest level of service to delight them at each interaction
Activities will include:
- Responding to and resolving customer queries via various communication channels within set service level agreements
- Updating and managing an accurate audit of each customer query within our Customer Record Management software
- Managing multiple cases via a variety of communication channels at one time
- Working within strict Service Level Agreements
- Communicating technical information in a customer-friendly way
- Ensuring process and knowledge-based documentation is produced, maintained, and remains relevant
- Working as part of a team, sharing knowledge, and supporting each other
- Working with other teams and departments to diagnose and resolve issues
- Being the voice of the customer within the team and business
- Working to ITIL methodology to ensure industry best practice is maintained
What will make you successful:
- Experience within a customer services environment
- Experience of multi-tasking whilst maintaining quality customer interactions
- Able to operate in a team environment
- Able to remain calm and professional under pressure
- A logical and methodical approach to problem diagnosis and resolution
- Resilient and self-motivated
