Operations Director

1 month ago


Central Belt, United Kingdom Elior Full time
Operations Director Job Description

We are seeking an experienced Operations Director to join our team at Elior, a leading contract caterer in the UK. As an Operations Director, you will be responsible for leading our catering operations across Scotland and North England, ensuring excellent customer experience and driving financial growth.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and maintain relationships with senior clients to deliver a value-added service proposition
  • Oversee operations management functions, including recruitment, training, and development of operations teams
  • Support the sales team with site visits, sales presentations, and ensuring bids are operationally sound
  • Develop and maintain centre of excellences within sites to be used as reference points
Requirements:
  • Extensive experience in contract catering, within a multi-site, senior management role
  • Experience within the Business & Industry environment is desired
  • Proven track record of successfully building and maintaining client relationships
  • Ability to demonstrate experience in leading, inspiring, and motivating a large and diverse team
  • Confidence in numbers and P&L management
What We Offer:
  • Competitive salary and 15% performance-related bonus
  • Company car or allowance
  • FREE On-Site Lunches
  • Flexible Working: full-time and part-time roles with varying shift patterns
  • Hybrid Working Model: collaborate and innovate in the office three days a week
  • 33 days of holiday (including bank holidays)
  • Additional Holiday Purchase Option
  • Family Leave
  • Health care cover
  • Paid Charity Leave
About Elior:

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors. We are committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

We celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work


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