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Overnight Operations Manager
2 months ago
Night Shift Duty Manager at SSP Group
Compensation: £14.13 per hour, including an additional £1.50 per hour for hours worked between midnight and 6am.
Work Schedule: We offer Full-Time (37.5 hours) positions. Shifts are from 22:00 to 06:00, with flexibility required for weekdays, weekends, and holidays.
Candidates must provide references for the last 5 years and complete a Criminal Record Check as per Airport Security Regulations. Applicants must be at least 18 years old to fulfill certain responsibilities, including handling and serving alcohol. A minimum of 1 year of supervisory experience in a similar high-volume retail environment is preferred. Previous experience in night shifts is advantageous.If you have a passion for food and travel, you are in the right place. We are the global leaders in food travel, offering a delightful experience for everyone. Whether you are traveling by air, rail, or just passing through, we provide the finest food and beverage options.
We collaborate with over 500 brands, including our own creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, as well as renowned franchises such as M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.
Explore a career with SSP Group, where quality and excellence converge.
Contribute to the success of one of the UK's most cherished brands while upholding high standards. As part of our team, you will play a crucial role in delivering outstanding customer experiences.
BENEFITS OF WORKING AS A DUTY MANAGER:
At SSP, we offer more than just jobs; we provide dynamic career opportunities with numerous benefits:
Complimentary Meals & Parking: provided during shifts. Employee Discounts: Enjoy discounts of up to 50% across various SSP brands and franchises throughout the UK. Friends and Family Discounts: 20% off at our Catering, Whistlestop, and Urban Express units (terms and conditions apply). Employee Assistance Program: Access to shopping discounts, GP appointments, a 24/7 helpline, and financial and wellbeing support for you and your family. Flexible Work Hours: We promote work-life balance to accommodate different lifestyles. Continuous Development: Access to award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, including the Duty Manager Development Programme. Health and Wellbeing Initiatives: Retail Trust support, flexible working arrangements, and comprehensive family-friendly leave. Inclusive Culture: We value diversity and inclusion at SSP, with various networks to support you, including LGBTQ+, Women's Network, Neurodiversity, and Disability support. Engaging Activities: Participate in events like Barista Competitions, Millie's Cookies Ice Off Challenge, and Superstars Recognition. Financial Benefits: Pension Plans, Life Assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.AS A DUTY MANAGER, YOUR RESPONSIBILITIES WILL INCLUDE:
Creating a clean and inviting atmosphere that exceeds customer expectations, consistently striving for service improvement. Supporting and guiding your colleagues, ensuring a safe working and dining environment while being the go-to person for daily inquiries. Coordinating team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation. Focusing on operational efficiency, staying informed about unit performance, advocating for improvements, and streamlining operations. Recognizing and celebrating exceptional service within the team, leading by example, and promoting inclusivity and motivation. Building strong relationships, communicating effectively, and making thoughtful decisions to ensure team success and deliver excellence in customer service.SSP Group is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.
