Business Analyst

ServiceNow Business Analyst
Summary: IT Service Management – Banking – Hybrid – Rolling Contract
A financial institution is seeking an experienced ServiceNow Business Analyst with a strong background in IT Service Management (ITSM) within the banking sector. This role will support ongoing ServiceNow initiatives, ensuring seamless integration and optimisation of ITSM processes.
Key Responsibilities:

• Gather and document business requirements for ServiceNow ITSM enhancements and implementations.

• Work closely with development teams to ensure system configuration aligns with business needs.

• Conduct gap analysis and provide recommendations for process improvements.

• Support testing, training, and adoption of ServiceNow solutions within the organisation.

• Ensure compliance with banking regulations and industry best practices.

Key Requirements:

• Experience as a ServiceNow Business Analyst in a banking or financial services environment.

• Strong understanding of IT Service Management (ITSM) frameworks and best practices.

• Hands-on experience with ServiceNow modules, including Incident, Problem, Change, and Request Management.

• Ability to liaise between technical teams and business stakeholders.

• Strong analytical, documentation, and communication skills.

Contract Details:

• Type: Rolling contract

• Location: Hybrid, with 2-3 days per week in the office

• Rate: £450 – 500pd inside IR35

This is an ongoing opportunity with a firm that is expanding its ServiceNow capabilities. Candidates with relevant experience are encouraged to apply.