Customer Service
4 weeks ago
Join us as a Customer Service & Operations Anti-Money Laundering Analyst
- Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
- You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
- This role offers great career development opportunities with relevant training programmes and exposure for you and your work
Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.
As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.
Day-to-day, you’ll be:
- Accurately investigating your queries, raising with relevant parties, and escalating where needed
- Making sure processing is performed accurately and within an agreed turn-around time
- Participating in initiatives that help improve our customer service, processes and procedures
- Reviewing processing errors and customer complaints to help identify trends and training needs
You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.
We’ll also be looking for you to demonstrate:
- An understanding of the financial services industry and our customers
- Knowledge of our products, processes and banking systems
- Good written and spoken communication skills
-
Birmingham, Birmingham, United Kingdom Royal Voluntary Service Full timeThe Ideal CandidateWe're looking for someone with a can-do mindset and a positive attitude. Previous experience in retail or a cafe environment is an advantage, but training will be given.About the JobYou'll work part-time, approximately 15 hours per week, with shifts on Monday to Wednesday (13:00-17:00) and Thursday (14:00-17:00). You'll be responsible for...
-
Customer Service
6 months ago
Birmingham, United Kingdom PGS Global Logistics Full timeCustomer Service Based in Aston Birmingham Are you passionate about delivering exceptional Customer Service & Administration? Do you enjoy problem solving within a fast-paced environment? If this sounds like you, we would love to hear from you! An exciting opportunity has arisen within our Customer Services Department as a Customer Service...
-
Customer Service
6 months ago
Birmingham, United Kingdom Groomfield Recruitment Ltd Full time**Groomfield Recruitment **are looking for 10 **Customer Services Co-Ordinators** for their client based in Solihull Business Park. **Working Hours**: - 08:30-17:30 - Monday to Friday **Duties**: - Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues - Receiving high level of inbound...
-
Customer Service
6 months ago
Birmingham, United Kingdom Stitches Full timeFull Time Job Customer Service in Tailoring & Alteration Shop £11 / h Store is open from Monday-Saturday 9-6 We provide full training. **Salary**: £11.00 per hour Expected hours: 40 per week **Benefits**: - Company pension - Free parking - On-site parking Schedule: - 8 hour shift - Holidays - Overtime - Weekend availability Supplemental pay...
-
Customer Service Agent
2 months ago
Birmingham, United Kingdom CV-Library Full timeCustomer Support Agent We’re looking for people that have a passion for customer service and digital banking to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services? Our Customer Support team covers the opening hours of the contact centre,...
-
Customer Services Advisor
6 months ago
Birmingham, United Kingdom BCA Full time**Customer Service Advisor - Job Description** **Purpose of the role**: To work as part of the inspection and collection team based within Customer Services contacting customers on behalf of a major client at the end of their contract to arrange the Inspection/Collection. **Reports to**: Customer Service Supervisor **Stakeholders**:All BCA employees,...
-
Customer Service Representative
4 weeks ago
Birmingham, Birmingham, United Kingdom Sunbelt Rentals Careers Full timeAbout The RoleSunbelt Rentals Careers are looking for a talented Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesDeliver a best-in-class service to our customers, using product...
-
Customer Service Representative
6 months ago
Birmingham, United Kingdom Vision Glasgow Full timeSeeking Ambitious and Driven Team Players for Top Customer Service Representative Roles based in Birmingham! Are you a highly motivated and competitive individual who thrives on providing exceptional customer experiences? We are actively looking for dynamic team players to join our elite team as Customer Service Representatives. **About Us**: At Vision, we...
-
Customer Service Administrator
6 months ago
Birmingham, United Kingdom Digby Morgan Full timesummary - _ birmingham, west midlands_ - _ £21,000 - £22,000 per year_ - _ contract_- specialism - customer services- sub specialism - customer service- reference number - PR-863279 - job details Are you an experienced Administrator or Customer Service Advisor? Articulate in your approach and have great attention to detail? Want to work for a global and...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Hart Recruitment Full timeA fantastic opportunity has arisen for a Customer Service Advisor to join our client based in the Jewellery Quarter, Birmingham. Benefits include a BHSF package, an internal benefits package and 33 days holiday including Bank Holidays. You will be working 37.5 hours per week, 8.30 am to 5.00 pm Monday to Friday, flexibility is required. You will be working...
-
Customer Service Advisor
2 months ago
Birmingham, United Kingdom CV-Library Full timeCustomer Service Advisor (UK & Europe) As this role is regularly dealing with European customers, FLUENCY IN FRENCH AND SPANISH IS A MUST Type: Permanent, Full time Salary: £26,600 plus team performance bonus Location: Aston, Birmingham Working Pattern: Hybrid (3 office / 2 remote) Are you a customer service champion? Able to diffuse difficult...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Contact Centre Recruitment Full time**Customer Service Advisor** **£22,000 - £23,000** **Monday to Friday 8am to 5pm** **Birmingham (South)** The Customer Excellence Team are committed to the delivery of exceptional customer service. We are looking for someone who loves working with customers, who enjoys working in a fast-paced team and who pride themselves on doing the best they can for...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom BCA Full time**Job Role: Customer Service Advisor** **Hours: Monday - Friday 08:30 - 17:30** **Salary : £23000 Per annum** **Purpose of the role**: To work as part of the inspection and collection team based within Customer Services contacting customers on behalf of a major client at the end of their contract to arrange the...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom BCA Full time**Customer Service Advisors** Mon - Fri, 08.30 - 17.30 - On site at Birmingham Business Park, Solihull Salary circa £23,900 per annum **Purpose of the role**: This is a call centre based role working as part of the inspection and collection team based within Customer Services contacting customers on behalf of a major client at the end of their contract...
-
Customer Service Advisor
2 months ago
Birmingham, United Kingdom RecRight Ltd Full timeCustomer Service Advisor (UK & Europe)As this role is regularly dealing with European customers, FLUENCY IN FRENCH AND SPANISH IS A MUSTType: Permanent, Full timeSalary: £26,600 plus team performance bonusLocation: Aston, BirminghamWorking Pattern: Hybrid (3 office / 2 remote)Are you a customer service champion? Able to diffuse difficult situations with...
-
Customer Service Administrator
6 months ago
Birmingham, United Kingdom Pertemps Network Group Full time**Job Description**: **Customer Service Administrator - Immediate start** **Location**: Merlin Park, Erdington **Pay rate**: £12.82 per hour **About Us**: Pertemps recruitment is a leading recruitment agency specializing in connecting talented individuals with exciting career opportunities. We are currently partnering with a reputable company in Merlin...
-
Customer Service Representative
6 months ago
Birmingham, United Kingdom Relay Group Limited Full timeAs a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding support and assistance. You will handle inquiries, resolve issues, and ensure a positive experience for every customer interaction. **Duties**: - Provide exceptional customer service and support to customers via various face to face...
-
Customer Service Representative
6 months ago
Birmingham, United Kingdom Channel Partners Group Full timeWe are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom BCA Full time**Customer Service Advisor x 4** Mon - Fri, 08.30 - 17.30 - On site at Birmingham Business Park, Solihull Salary circa £23,000 per annum **Purpose of the role**: This is a call centre based role working as part of the inspection and collection team based within Customer Services contacting customers on behalf of a major client at the end of their...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom BLOOMING PARTNERS LIMITED Full timeAs a Customer Service Representative, you'll be the first point of contact for our customers. You'll handle inquiries, provide information, troubleshoot issues, and ensure a seamless customer experience **Responsibilities**: - Provide exceptional customer service to clients via various face to face channels - Respond to customer inquiries and resolve...