Technical Support Technician

3 weeks ago


Exeter, United Kingdom Stannah Full time

We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Support Technician.

Stannah have recently been awarded a major national lift and escalator contract. This is a fantastic opportunity for us to grow this area of the business and has created jobs within our company.

As a Technical Support Technician, you will be instrumental in developing and executing a national improvement plan aimed at enhancing first-time fix (FTF) rates and reducing repeat call incidents.

This is job is to cover the south of England, the successful candidate must be willing to travel.

Working closely with the Reliability Engineer, you will analyse performance data, identify areas for improvement, and collaborate with engineering teams to boost technical skills and service delivery.

Your role will be pivotal in driving operational excellence and enhancing the customer experience.

Job Responsibilities:

  • Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
  • Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
  • Contribute to establishing a review and prioritisation process by analysing trends and customer data to create a focused improvement plan.
  • Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
  • Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
  • Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service

Job Requirements:

  • Proven success in providing technical analysis and support within the lift industry, with experience in managing and delivering technical training programs.
  • Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
  • Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
  • Professional or technical qualifications required; NVQ 4 in Lift Engineering
  • Willingness to travel

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

Benefits Include:

  • Market Aligned Salary, paid on a monthly basis
  • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
  • 25 days holiday, plus bank holidays
  • Holiday scheme to buy extra days’ annual leave
  • Pension Scheme. Matched contribution/salary sacrifice
  • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
  • Life Assurance Scheme
  • Long Service award scheme, with holiday benefit
  • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
  • Employee Assistance Programme. A workplace initiative to support and enhance well-being
  • Enhanced maternity and paternity provision
  • Company Funded LinkedIn Learning Account
  • Company Vehicle

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

#NWR



  • Exeter, Devon, United Kingdom Stannah Full time

    We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Support Technician.Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.Stannah have recently been awarded a major national lift and escalator contract. This is a fantastic opportunity...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Job Summary: We are seeking a skilled Vehiicle Technician/Mechanic to join our team at Rise Technical Recruitment Limited. This role involves working on a variety of vehicle makes and models, using advanced diagnostic tools and techniques to diagnose and repair complex faults.About the Company: At Rise Technical Recruitment Limited, we pride ourselves on...


  • Exeter, United Kingdom Rise Technical Recruitment Limited Full time

    Job SummaryRise Technical Recruitment Limited is seeking an experienced Vehicle Technician/Mechanic to join our team. This is a challenging role offering a competitive salary of £45,000 to £62,000 per annum, paid overtime at a premium rate, and excellent benefits.The successful candidate will be responsible for performing reactive repairs and planned...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    About the Role">We are looking for an experienced Technical Training Engineer to provide expert technical training to our team members. As a key member of our team, you will play a vital role in ensuring our technicians have the necessary skills and knowledge to perform their duties effectively.The ideal candidate will have a strong background in plant...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    We are seeking a highly skilled Mechanical Technician Professional to join our team at Rise Technical Recruitment Limited in Exeter.As a Mechanical Technician Professional, you'll be responsible for carrying out reactive repairs and planned maintenance on a wide range of vehicles. With a focus on delivering high-quality services, you'll work closely with our...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Full time

    Job OverviewRise Technical Recruitment is seeking a skilled Vehicle Maintenance Engineer to join their team. As an integral part of the company, you will play a vital role in ensuring the maintenance and repair of vehicles meet the highest standards.About the Role:In this position, you will be responsible for reactive repairs and planned maintenance of a...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Vehicle Mechanic / HGV TechnicianRise Technical Recruitment Limited is seeking a skilled Mechanic and Vehicle Technician to join their team in Exeter, Devon. This exciting role offers the opportunity to train on HGVs.Benefits:Fully funded industry training programA competitive salary of £25,000 - £30,000 per annum, depending on experienceGenerous holiday...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Job Overview:Rise Technical Recruitment Limited is seeking an experienced Vehicle Technician to join our team. This role offers a unique opportunity to develop your skills and knowledge in vehicle maintenance and repair.As a Vehicle Technician, you will be responsible for providing routine maintenance and inspections to ensure vehicles are roadworthy, as...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking a skilled domestic plumbing professional to join our team as a field-based technician.The role offers a competitive salary of £42,000 - £46,000, with the potential for unlimited optional overtime. Our comprehensive benefits package includes a van and fuel card, ensuring you can travel efficiently between...


  • Exeter, United Kingdom Rise Technical Recruitment Limited Full time

    Join Our Team of Automotive ProfessionalsRise Technical Recruitment Limited is a leading recruitment agency in the automotive sector. We are seeking a skilled Vehicle Technician/Mechanic to join our team and contribute to the success of our clients.This is a permanent position offering a salary of £48,000 to £65,000 per year, paid overtime at a premium...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Full time

    **Job Title:** Experienced Vehicle Technicians WantedRise Technical Recruitment is proud to offer a fantastic opportunity for skilled ex forces engineers or mechanics with HGV/REME background to join our client, a renowned blue chip company. **Salary and Benefits:** £42,500 base salary + OTE (up to £60,000 - £70,000) + Overtime + Signing bonus (£1,500) +...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Role OverviewRise Technical Recruitment Limited is seeking an experienced Commercial CHP Servicing Technician to join our team in the South-West region. As a Commercial CHP Servicing Technician, you will be responsible for servicing commercial CHP systems across the South-West and Midlands areas.The ideal candidate will have a strong background in mechanical...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Key Responsibilities">The successful Construction Equipment Technician will be responsible for maintaining and repairing a range of construction equipment. This includes performing routine maintenance tasks, troubleshooting equipment issues, and conducting repairs as needed.You will work closely with our team to ensure all equipment is functioning correctly...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking a highly skilled Structural Welding Technician to join our team. As a key member of our team, you will be responsible for ensuring the quality and integrity of our steel structures and projects.About the RoleInspect and test steel structures and projects to ensure compliance with industry standardsDevelop and...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Job TitleInstallation and Maintenance TechnicianJob SummaryWe are seeking a skilled Mechanical Installation or Maintenance engineer with experience on machinery and fluid-based systems.Key Responsibilities:Install and commission mechanical equipment to ensure optimal performance and safety.Carry out routine maintenance tasks and troubleshoot faults in...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Covering the South-west and Midlands regions, we are seeking an experienced service engineer to join our team at Rise Technical Recruitment Limited.Key ResponsibilitiesWe require a strong background in working on commercial CHP or diesel engines.This is a fantastic opportunity for a skilled individual to take their career to the next level while enjoying a...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Are you a Mechanical Maintenance Technician looking for a new challenge? Rise Technical Recruitment Limited has an exciting opportunity for a Site-Based Engineering Professional in Exeter.About the Role:This is a site-based position that offers a clear scope of progression, up to senior level or management positions, due to rapid...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited has an exciting opportunity for an Industrial Maintenance Technician Lead to join their team. This role involves working with a leading manufacturer, utilizing modern automation equipment and participating in multi-skilled training.In this position, you will be responsible for maintaining and repairing plant equipment to...


  • Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: REME Technician with Strong Mechanical Skills£42,500 base salary + OTE: £60,000-£70,000 per annumAbout the OpportunityRise Technical Recruitment Limited is seeking a skilled REME technician with strong mechanical skills to join our team. As a specialist engineering company, we offer premium training, progression, and overtime opportunities for...

  • Automotive Technician

    4 weeks ago


    Exeter, Devon, United Kingdom Rise Technical Recruitment Limited Full time

    Job Overview:A key role within a renowned business, offering specialist training and progression opportunities. Develop as an engineer through on-the-job experience and training on state-of-the-art machinery.Salary and Benefits:£42,500 basic salary + Overtime paid at a premium rate, Signing bonus £1,500, Excellent Company Benefits and Company Pension.About...