See more Collapse

Ground Handling

1 month ago

Gatwick, United Kingdom Gatwick Airport Full time
Job Requirements

To be the airport for everyone whatever your journey

Ground Handling & Apron Specialist

Are you our next Ground Services Specialist? We are looking for someone who can help us redefine what's possible for our Airfield Team.

As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your career.

What is the role?

The Ground Services Specialists support the practical delivery of the Ground Handling and Apron strategy through the Ground Handling license. Being responsible for the development, delivery, and integration of projects you will be engaging with airlines and their third-party operators to drive improvement across the airfield.

The operation and optimisation of airfield infrastructure and processes, relies on a high performing community delivering a safe and efficient airfield environment, as Ground Services Specialist you will collaborate with the community to deliver a safe and just culture whilst improving performance across several KPIs

This is an exciting time to join the GHA and Apron team, as we deliver Gatwick's Ground Handling Strategy. The successful candidate will get involved in workstreams such as Common User Equipment, Stand automation and the planning of Airside EV infrastructure.

What will you be doing?

  • Setting up the Ground Handling Agent (GHA) community for success whilst also holding them to account to deliver the commitments within the Schedules of the GHA Licence.
  • Supporting the airlines, GHA community and airside operators in driving a safe and Just Culture.
  • Supporting the delivery of On Time Performance by creating a safe, efficient apron environment.
  • Identifying and tracking trends, in incidents, events and turn performance failures, working with stakeholders to develop and initiate improvement plans.
  • Work closely with internal and external stakeholders to support the delivery of the Ground Handler strategy.
  • Play a key role in project concept, design, plan, and delivery, including evaluation, selection, governance, completion and handover.
  • Explore new ways to find ‘Value add' and reduce waste by following a clearly defined structured approach to optimise existing infrastructure, processes, and people. Measured via cost analysis and successful AOR.

Do you have what we are looking for?

  • Ground Handling and airport operational experience at a leadership level is beneficial.
  • Demonstrated ability to manage and deliver projects collaboratively through internal and external stakeholders.
  • Proven track record in the delivery of EHS objective, implementing safety initiatives and managing the operational performance of third parties.
  • Facilitating meetings with key external stakeholders at various levels to review the Ground Handling licence commitments. Must be confident presenting in front of internal and external stakeholders.
  • Able to review and understand both legal and commercial documentation related to the GHA licence or AOL (Airside Operators Licence).
  • Bias for action with a strong performance orientation.
  • Strong decision maker effectively driving change and continuous improvement.
  • Persuasive with strong influencing skills across all levels.
  • Strong problem-solving skills.
  • Good resilience, being able to adapt well in the face of potentially challenging scenarios.
  • Skilled and competent at Incident investigation and problem solving (ideally Kelvin TOP SET)

Why Work for London Gatwick?

We are committed to reflecting the diversity of our local community and the passengers we serve. We value an environment where everyone feels comfortable, respected, and empowered to be their authentic selves. As an equitable, diverse, and inclusive employer, we encourage different perspectives that redefine what's possible. Together, we form a strong and united team.

If you are ready to make a difference and begin your journey with London Gatwick, click "Apply" to submit your application.

We have other current jobs related to this field that you can find below

  • Ground Handling

    1 month ago

    Gatwick, United Kingdom London Gatwick Airport Full time

    Job Details Job RequirementsTo be the airport for everyone whatever your journey Ground Handling & Apron Specialist Are you our next Ground Services Specialist? We are looking for someone who can help us redefine what's possible for our Airfield Team. As part of our 'Grow with Gatwick' initiative you'll be provided with plenty of training and support to...

  • Ground Handling

    2 months ago

    Gatwick, United Kingdom London Gatwick Airport Full time

    Job Details Job RequirementsTo be the airport for everyone whatever your journey Ground Handling & Apron Specialist Are you our next Ground Services Specialist? We are looking for someone who can help us redefine what's possible for our Airfield Team. As part of our 'Grow with Gatwick' initiative you'll be provided with plenty of training and support to...

  • Ground Handling

    1 month ago

    Gatwick, United Kingdom London Gatwick Airport Full time

    Job Details Job RequirementsTo be the airport for everyone whatever your journey Ground Handling & Apron Specialist Are you our next Ground Services Specialist? We are looking for someone who can help us redefine what's possible for our Airfield Team. As part of our 'Grow with Gatwick' initiative you'll be provided with plenty of training and support to...

  • Ground Handling

    1 month ago

    Gatwick Airport, United Kingdom Gatwick Airport Limited Full time

    Job Requirements **To be the airport for everyone whatever your journey** **Ground Handling & Apron Specialist** Are you our next Ground Services Specialist? We are looking for someone who can help us redefine what's possible for our Airfield Team. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to...

  • Ground Handling

    1 month ago

    Gatwick Airport, West Sussex, United Kingdom Gatwick Airport Full time

    Job Requirements To be the airport for everyone whatever your journey Ground Handling & Apron Specialist Are you our next Ground Services Specialist? We are looking for someone who can help us redefine what's possible for our Airfield Team. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support...

  • Baggage Agents Lgw

    2 months ago

    London / Gatwick Airport, United Kingdom Red Handling UK Full time

    **Fancy something new.... Want to be part of new startup.... if so we are looking for an professionals who are passionate about aviation to join our new team at London Gatwick Airport.** **Responsibilities** Deliver highest level of service to our customer including OTP and baggage delivery. Follow all SOP at all time and and operating standards to help...

  • Ramp Agent

    2 weeks ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Fancy something new ? if so we are looking for an professionals who are passionate about aviation to join our new team at London Gatwick Airport.** **Responsibilities** Responsible for the loading and unloading of aircraft and associated below wing activities on behalf of the Ramp Team Leader. Pro-activate engagement with the Team leader and crew to...

  • Ramp Agent

    2 weeks ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Fancy something new ? if so we are looking for an professionals who are passionate about aviation to join our new team at London Gatwick Airport.** **Responsibilities** Responsible for the loading and unloading of aircraft and associated below wing activities on behalf of the Ramp Team Leader. Pro-activate engagement with the Team leader and crew to...

  • Baggage Tracing Agent

    3 weeks ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    Liaison between passengers, the airline, ground handlers and courier services. - Customer service and assistance with passengers arriving into baggage reclaim. - Handling and management of all incidences in respect of delayed and damaged bags - Reuniting passengers with baggage and sending communication messages via the World Tracer system. - Management of...

  • Baggage Tracing Agent

    5 days ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    Liaison between passengers, the airline, ground handlers and courier services. - Customer service and assistance with passengers arriving into baggage reclaim. - Handling and management of all incidences in respect of delayed and damaged bags - Reuniting passengers with baggage and sending communication messages via the World Tracer system. - Management of...

  • Part Time Check-in Agent

    2 months ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Always fancied working in the Airport, Want to make a difference and help people on their way.... if so we are looking for professionals who are passionate about customer service have a great attitude, compassionate and great outlook to join our team at London Gatwick Airport** **Responsibilities** - Delivering exceptional customer service with a smile...

  • Full Time Check-in Agent

    2 months ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Always fancied working in the Airport, Want to make a difference and help people on their way.... if so we are looking for professionals who are passionate about customer service have a great attitude, compassionate and great outlook to join our team at London Gatwick Airport** **Responsibilities** - Delivering exceptional customer service with a smile...

  • Passenger Services Agent

    7 hours ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Always fancied working at Gatwick and want to make a difference and help people on their journey by air? If so we are looking for new team members who are passionate about customer service, have a great can-do attitude, are compassionate and professional to join our growing team.** **Responsibilities** - Delivering exceptional customer service with a...

  • Passenger Services Team Leader

    3 weeks ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Fresh ideas, a new way of working, thinking outside the box and embracing change are what we are looking for; we are a company big enough to deliver but still small enough to care!** Reporting to the Passenger Services Duty Officer, the Passenger Services Team Leader is responsible for the on-shift allocation of Passenger Service Agents in both the...

  • Passenger Services Team Leader

    3 weeks ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Fresh ideas, a new way of working, thinking outside the box and embracing change are what we are looking for; we are a company big enough to deliver but still small enough to care!** Reporting to the Passenger Services Duty Officer, the Passenger Services Team Leader is responsible for the on-shift allocation of Passenger Service Agents in both the...

  • Ramp Agent

    2 weeks ago

    London / Gatwick Airport, United Kingdom Red Handling UK Full time

    **Fancy something new ? if so we are looking for an professionals who are passionate about aviation to join our new team at London Gatwick Airport.** **Responsibilities** Responsible for the loading and unloading of aircraft and associated below wing activities on behalf of the Ramp Team Leader. Pro-activate engagement with the Team leader and crew to...

  • Front of House Planner

    1 week ago

    Gatwick Airport, United Kingdom Red Handling UK Full time

    **Front of House Planner** We are looking for a talented individual to join our team in London Gatwick. This is an excellent opportunity As a Planner your role will be to create, embed and maintain an approach that ensure effective use of our resources **Your main responsibilities on a day to day basis will be**: - Planning - create daily workplans on...

  • Full Time Check in Agent Lgw

    2 months ago

    London / Gatwick Airport, United Kingdom Red Handling UK Full time

    **Want to be part of something different?.... if so we are looking for professionals who are passionate about aviation to join our team at London Gatwick** Responsbilities: - Delivering a service with a smile and a customer centric experience throughout the passenger airline touch points in the terminal. - Check in & boarding activities. - Ability to work...

  • Ramp Agent

    4 weeks ago

    London / Gatwick Airport, United Kingdom Red Handling UK Full time

    **Fancy something new ? if so we are looking for an professionals who are passionate about aviation to join our new team at London Gatwick Airport.** **Responsibilities** Responsible for the loading and unloading of aircraft and associated below wing activities on behalf of the Ramp Team Leader. Pro-activate engagement with the Team leader and crew to...

  • Ramp Agent

    4 weeks ago

    London / Gatwick Airport, United Kingdom Red Handling UK Full time

    **Fancy something new ? if so we are looking for an professionals who are passionate about aviation to join our new team at London Gatwick Airport.** **Responsibilities** Responsible for the loading and unloading of aircraft and associated below wing activities on behalf of the Ramp Team Leader. Pro-activate engagement with the Team leader and crew to...