Apprentice Customer Service Advisor

3 weeks ago


Barry, United Kingdom EE Full time

Job Title: Apprentice Customer Service Advisor

Full time: Apprenticeship

Hourly rate: £11.09

Address: 3 Capital Quarter , Tyndall Street, , Cardiff , CF10 4BZ

Start Date: 23/2/2026

Start your future with EE – Where your voice could be the start of something big

What’s in it for you:

- A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
- An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
- Huge discounts off your Mobile and Broadband packages, starting at £10 a month
- Huge discounts off other tech such as Smart watches, speakers, tv’s, gaming consoles and subscriptions
- Discount codes to give out to friends and family
- Support to carve your own career path. We’re passionate about helping our people grow the career they want
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front
- Online GP: Access to a private GP 24/7 for you and your immediate family

What you’ll be doing:

At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service.

As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.

At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.

Ready to make your mark? Apply now and let’s start building your future.



  • Barry, United Kingdom EE Full time

    A leading telecommunications company in the UK is seeking an Apprentice Customer Service Advisor. This role involves chatting with customers over the phone to resolve inquiries from billing to tech support. The apprenticeship offers you a chance to earn an NVQ Level 2 in Customer Service and provides extensive training and support. You don't need prior...


  • Barry, Vale of Glamorgan, United Kingdom EE Full time

    Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address:   3 Capital Quarter , Tyndall Street, , Cardiff , CF10 4BZ   Start Date: 23/2/2026  Start your future with EE – Where your voice could be the start of something big What’s in it for you: A great starting salary of £21,620 rising to £25,684...


  • Barry, United Kingdom Yolk Recruitment Full time

    Customer Service Advisor Fixed-term contract until February 2027 – interviews taking place before Christmas. Yolk Recruitment is working with a well-established construction materials business in Treforest to help them find a Customer Service Advisor. You'll be joining a small, friendly team in a busy setting, supporting customers with their orders and...


  • Barry, United Kingdom EE Full time

    A leading telecommunications provider is offering an apprenticeship as a Customer Service Advisor in Wales. You will assist customers over the phone with queries while pursuing an NVQ Level 2 in Customer Service. The role provides comprehensive training, a supportive environment, and opportunities for career growth. The position offers an initial salary of...

  • Customer Advisor

    2 weeks ago


    Barry, United Kingdom B&Q Limited Full time

    Overview Customer Advisor Part Time - 20 hours per week Fixed Term Contract until 31/01/2026 Shifts available Monday - Sunday, 6.00am - 10.00pm UK Notional hourly rate £12.71 per hour B&Q Cardiff Gate Retail Park We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...


  • Barry, United Kingdom Yolk Recruitment Full time

    A well-established construction materials company in Barry is seeking a Customer Service Advisor on a fixed-term contract until February 2027. You will manage customer orders and enquiries, providing clear and timely responses to ensure satisfaction. Ideal candidates will possess a proactive approach, strong IT, and communication skills, as well as previous...


  • Barry, United Kingdom Vanzone Full time

    If you have experience of providing exceptional customer service in a fast-paced environment and want to be part of a successful working team based in Barry, South Wales then we are looking you! **We are looking for someone to**: - Handling inbound and outbound calls to maintain our first class customer service. - Propose customer details to Finance...


  • Barry, United Kingdom Vanzone Full time

    If you have experience of providing exceptional customer service in a fast-paced environment and want to be part of a successful working team based in Barry, South Wales then we are looking you! **We are looking for someone to**: - Handling inbound and outbound calls to maintain our first class customer service. - Propose customer details to Finance...


  • Barry, United Kingdom Halfords Full time

    Age 22+ £10.20 per hour + performance related bonus - Age 21 £9.60 per hour + performance related bonus - Under 21 £8.20 per hour + performance related bonus This position is based at our Barry Dock store. Core hours are 16 per week plus overtime. Love all things motoring and cycling? Great with customers? Your knack with customers and boundless...


  • Barry, United Kingdom Halfords Full time

    **Job no**: 561112 **Work type**: Part time, 20 hours per week **Site**: Barry **Categories**: Retail Colleagues **Location**: Vale of Glamorgan **Salary**: £10.20 - £12.41 per hour **Business Area**: Retail - Age 21+ £12.41 per hour - Under 21 £10.20 per hour Love all things motoring and cycling? Great with customers? Your knack with customers and...