Buffets Venue Manager

Description

About the
Role

We’re looking for a
passionate leader to join us at our Skegness
Resort as part of our Buffets department as a Venue
Manager.

As
a Venue Manager, you’ll be vital in helping our guest’s create
smiles – getting stuck in to give them a great dining experience
You’ll be part of a big team of people who are responsible for
providing our guests with breakfast and dinner in our self service
restaurants each day of their holiday.

You
should enjoy developing people and be passionate about delivering
exceptional experiences to guests by nurturing, training and
coaching the team in a fun-filled
environment.

You will drive standards and have
the ability to lead the team to excellence, incorporating all brand
standards and Butlin’s way of working.

Reporting
to the Senior Manager, you’ll enjoy the buzz of a busy environment
and will drive your team to maintain high levels of hygiene and
cleanliness.

You’ll have
the ability to drive consistent brand standards whilst being guest
obsessed and operating efficiently in everything you do. The role
will also involve analysing KPI’s, facilitating and monitoring all
team training and adhering to food safety and health & safety
policies.

You should have a real
passion for leading by example and inspiring others to deliver
experiences that truly delight our guests. You should be an
advocate for your team’s fulfilment at work, ensuring that you are
having regular 121's and PDP discussions to support their
development and career with Butlin’s.

As with all roles at Butlin’s, no day will
be the same and you will need to enjoy thinking on your feet,
getting stuck in, and ensuring that our guest experience is always
your number one priority.

Typical working hours
cover 40 hours per week, 5 days over 7 with a variety of shifts
between 7am - 9pm with support across the wider department at times
and will including weekend, bank holidays and Christmas
working.

About
You

We are looking for an individual
with prior experience in a volume catering and
/ or food environment, where a balance of speed and quality is
important. Strong experience of being guest and customer-facing and
dealing with a range of queries and sometimes complaints directly
is essential.

You should be
passionate about leading and developing a team and supporting
people through regular 121's and
coaching.

Delivering an amazing experience
to our guests is the most important part of this role so you should
be passionate about every interaction and should seek opportunities
to improve this wherever possible.

You
should have experience of managing rotas based on fluctuating guest
volumes, experience in working with multi-skilled team to support
other areas of the business based on guest demand. You should be
able to demonstrate experience of leading teams to success, to
include proficiency in managing performance, coaching team,
delivering team training, setting standards and role modelling this
behaviour, problem solving & feedback and able to manage
multiple priorities and can adapt quickly to changing
requirements.

About
Butlin's

At Butlin’s, we’re all about fun,
excitement, and adventure by the bucketload For over 80 years
we’ve been delighting hundreds of thousands of guests each year,
whether on a non-stop action family break or our epic Adult only
Big Weekenders.

Ask any of our team, past and
present, and one of the best things they’ll say about working at
Butlin’s is our culture We’re all about providing our guests with
an Altogether More Entertaining and Fun Break, brought to life
through our three mighty values.
So, if you want a role
where you Create Smiles, where you aren’t afraid to Get Stuck In
and where the team genuinely Cares For Each Other – this could be
the perfect fit for you.

There has never been a
more exciting time to join Butlin’s