Localization Program Manager

Alpha is a leading language service provider (LSP), with a global presence and a commitment to delivering cutting-edge tech-driven solutions. We are seeking a Localization Program Manager. The Localization Program Manager will be responsible for delivering a successful localization program that meets customer requirements by liaising between our customers, internal teams, and external vendors. The role of the Program Manager is to manage a full team of project managers and linguists dedicated to delivering a complex localization program. Ideal candidates will have 8+ years Project Management experience with at least 5 years within the localization industry and have managed distributed teams of project managers or linguists. Candidates need to have full understanding of localisation production processes, scheduling, budgeting and workflows, including MT processes, workflow management tools, CAT tools, desktop publishing tools, graphics and audio file processing, etc. Tasks Function as a business partner with external and internal stakeholders by representing the Project Management team, providing recommendations, best practices and producing innovative ideas to push the boundaries of the program. Work with other project managers to review and analyze existing projects and develop optimal program portfolio to make sure to drive production in the most effective way in terms of cost, quality and timeline. Engage in a localization strategy, planning and team coordination from an early stage Lead discussions with all stakeholders Monitor scope analysis and estimate budget Interface proactively with teams to recognize, mitigate, and resolve project risks and issues Track hi-level milestones and progress Manage program budget Provide assessments and quotes, identify, allocate resources and address any resourcing conflict Monitor quality according to agreed quality parameters, drive language quality assurance activities and reporting, addressing and resolving issues promptly Manage day-to-day relationship with customer and customer representatives on project matters Provide regular status reports and develop solutions to ensure customer satisfaction Establish and coordinate communication among various production groups and effectively remove barriers to localization program success. Implement and improve processes to optimize program effectiveness. Ensure clear and consistent information to set the right expectation from all stakeholders Monitor program status and evaluate the program effectiveness. Implement changes as necessary Support project teams by creating an environment where cross functional team members can directly communicate and collaborate Manage program budget Liaise with customer and internal team to understand and meet the program budget Ensure cost milestones are respected by the internal and external localization project team Check and approve internal and external spend Manage invoice cycle Provide leadership to promote positive, collaborative relationships between the teams. Maintain enthusiasm, energy and focus in a variety of circumstances. Assist in execution of tasks to Project Managers. Requirements 8+ years of related business experience, preferably in a localization environment (program/project manager and/or equivalent) In-depth knowledge of localization processes Excellent computer skills Ability to remain calm under pressure and work in a fast-paced process-driven environment Ability to interact successfully with a wide range of stakeholders Experience working with diverse peoples and cultures across multiple time zones Ability to facilitate productive relationships with all team members to successfully deliver marketing localization projects; to foster cooperation, commitment, and a positive attitude from colleagues, peers and partners. Proficiency in one or more foreign language Project management certificate Bachelor's degree in localization, linguistics, or related discipline Benefits Alpha has been at the forefront of the translation, localization and now globalization industries since 1987. We’ve built an in-house production model for the world’s most demanding companies. Alpha is a warm, lively and welcoming firm with over 30 nationalities represented in its 17 global offices. We service an impressive range of internationally known clients in various sectors. What we offer: International atmosphere Casual working environment Professional development and opportunity for growth To apply please send your CV and a cover letter explaining why you feel you are the right person for this position.