Maintenance Surveyor

2 weeks ago

Peterborough, United Kingdom Accent Group Full time

**Who are Accent?**

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We’re not just a housing association, we exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

in September 2021, Homes England announced, a new strategic partnership with Accent Housing as part of the AHP 2021-2026.This has helped us to realise the delivery of circa 500 new homes per year across our target areas of operation.

**About the Role and Person**
- 35 hours per week
- Permanent

Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:
Your core role and focus is all about working with internal & external colleagues and external contractors to ensure we deliver a first class responsive repairs service and set the lettable void standard and ensure all voids meet the quality standards required. You will take a lead role for the region in managing the responsive repairs and voids service and influencing delivery methods and the overall customer experience. We want our people and our customers to be proud of the homes we provide and you have a key part to play in this.

**As a Repairs & Voids Surveyor, a typical day might include**:

- Ensuring effective delivery of the repairs & voids maintenance service, ensuring works orders are correctly processed and progressed within agreed time scales
- Monitor quality standards and handle complex repair cases, including major repairs and insurance claims
- Attend properties to carry out pre and post inspections and assess damage/disrepair; establish cause and determine responsibility
- Under take full house surveys following damp & Mould, disrepair or high volume of repairs, ensuring each case is managed through to completion and all data is accurately recorded
- Conduct joint pre / post inspections and work in progress inspections with contractors, where necessary
- Responsible for checking and authorising pre-payment certificates / invoice requests prior to payment
- Making an effective and proactive contribution to the delivery and development of the service in accordance with the contractual KPI targets
- Supporting colleagues with ongoing repair issues and eliminating long-standing repairs,
- Analyse the reasons for repair demand, e.g. the top ten homes with the most repairs in your area, actioning as required

Your core role and focus is all about working with internal & external colleagues and external contractors to ensure we deliver a first class responsive repairs service and set the lettable void standard and ensure all voids meet the quality standards required. You will take a lead role for the region in managing the responsive repairs and voids service and influencing delivery methods and the overall customer experience. We want our people and our customers to be proud of the homes we provide and you have a key part to play in this.

For the full job description of this role please clickhere.

**Location**

Peterborough

Cambridge

Wisbech

March

Lincolnshire

**Salary**

The spot salary for this post is £38,955 (including 10% regional uplift) per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

This post will also receive a car allowance of £1,250 per annum.

**What will you get from us?**

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
- Employee Assistance Programme
- A choice of salary based contributory pension schemes, each offering life assurance cover.Auto enrolment - employer and employee contribution 4%

Pension scheme - employer contribution 16.4%, employee contribution 7.5%

**Equity, Diversity, and Inclusion at Accent**

We believe that everyone has the right to be treated fairly and with respect. Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate. We promote equity through an intersectional approach: we understand that experiences, identities, and communities vary, and that fostering inclusivity requires creating a workplace where everyone feels they belong. This means we do not discriminate based on age, disabilit

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