Customer/sales Administrator

2 weeks ago


Banbridge, United Kingdom EOS Full time

**WHO WE ARE**

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

**JOB DESCRIPTION**

We are looking for a Customer/Sales Administrator to join our team and help us achieve our goals of excellent service and growth as a team. You will serve as a point of contact for customers with queries about pricing, orders and deliveries and provide support for external sales representatives.

A good knowledge of customer service best practices with experience in same is preferable, alongside a willingness to learn. Good organizational skills and the ability to work both independently and as part of a team are essential.

Ultimately, you should be able to contribute to high quality customer service and exhibit a willingness to grow as part of a team and within the role.

**OUTBOUND SALES DUTIES**
- Produce quotations to suit requirements
- Process sales orders / customer purchase orders
- Check data accuracy in output, including quotations, orders, and invoices
- Contact clients to obtain missing information or answer queries
- Liaise with internal departments to establish delivery schedule
- Maintain and update sales and customer records
- Communicate feedback from customers to internal departments to improve our services
- Ensure all enquiries are responded to rapidly and diligently
- Follow up on lapsed customers for quote/ requirement validation and support
- Follow company policies and procedures
- Support and facilitate the Customer Account Team

**Requirements**:

- Proven work experience as a Sales administrator or Sales support agent
- Methodical with attention to detail
- Hands on experience with CRM software, and MS Office (MS Excel, WORD & PowerPoint in particular)
- Understanding of sales performance metrics
- Excellent organizational and multitasking skills
- A team player with high level of dedication
- Ability to work to deadlines
- EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor._

indeedhp


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