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Hotel Receptionist

7 months ago

Stafford, United Kingdom The Lewis Partnership Full time

Do you want to be part of a team that cares?

The Lewis Partnership is looking to recruit a **Receptionist **to join our team at **The Moat House Hotel, Acton Trussell.**

**What are we looking for?**
- Individuals who have a drive to provide excellent customer service
- Someone who is committed, enthusiastic and self motivated
- Previous experience as a Hotel Receptionist
- A great team player with the ability to stay calm under pressure
- Someone who has previous experience with Rezlynx and/or ResDiary is preferred but not essential as full training will be provided
- Due to the rural location of The Moat House, having your own transport or living locally is essential, as there is no public transport

**What does the role entail?**
- Ensuring each guest feels welcome and appreciated
- Providing exceptional customer service
- Checking guests in and out of the hotel with high levels of customer services
- Cash handling and banking
- Answering telephone calls, taking bedroom and restaurant reservations for all Lewis Partnership properties
- Occasionally helping the office staff with administration duties

**What can we offer you?**
- Salary: £11.54 per hour, plus an equal share of tips
- Hours: 40 hours per week, including weekends and bank holidays
- Shifts patterns: 8 hour shifts, earliest start time 7am and latest finish time 9:30pm, some flexibility is required due to business needs
- Holiday: 28 days per year pro-rata including bank holidays
- Paid breaks, plus 40% discount on food whilst on shift
- Christmas Day and your birthday off with vouchers to spend at any of our properties
- Great progression opportunities, with fully funded training up to degree level
- Staff discount at all of The Lewis Partnership properties increasing with time served
- Access to our Employee Assistance Programme for you and your family
- Cycle Scheme
- 24/7 GP access for you and your family
- Cash Back via Byond for groceries, leisure and retail

**Job Types**: Part-time, Permanent

**Salary**: £11.54 per hour

Expected hours: 40 per week

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount

Supplemental pay types:

- Tips

**Experience**:

- Hotel Reception: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person