IT Support Analyst
3 days ago
IT Support Analyst / Service Desk Analyst / IT Technical Support / Active Directory / Windows 10 / Office365 / SCCM / Microsoft Office
Concept Resourcing are currently working with a growing Managed Service Provider to recruit an IT Support Analyst into their support team. This is an excellent opportunity for someone with prior service desk experience, who's ready to take a step up in dealingwith more escalation, in a busy environment with plenty of opportunities for training and progression.
Location - Stevenage
Salary - £22-24,000 per annum + package
**The Role**
- Act as a point of escalation in diagnosing and fixing user issues
- Own incidents through to completion
- Deal with software installations and deployments
- Actively logging the call on the ticketing system, and escalating the issue where applicable
- Display high levels of customer service and an excellent phone manner
- Excellent training available, as well as opportunities to learn from more senior analysts
- Minimum 1 year IT service desk experience
- Active Directory experience
- Knowledge of SCCM
- MS Office knowledge
- Customer orientated approach
- Good experience of ticketing systems
- Must be willing to go through Security Clearance
IT Support Analyst / Service Desk Analyst / IT Technical Support / Active Directory / Windows 10 / Office365 / SCCM / Microsoft Office
IT Support Analyst / Service Desk Analyst / IT Technical Support / Active Directory / Windows 10 / Office365 / SCCM / Microsoft Office
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